Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Tewksbury, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
The Field Service Representative position is a part-time position which allows flexible scheduling, with your clients Monday through Friday during general business hours. In some cases nights or weekend work may be required depending on contractual obligations and customer availability. While ensuring compliance with company standards and procedures a Field Service Representative provides hardware-focused, break fix services and solutions to client satisfaction.
- Provides quality customer service and support for designated equipment
- Escalates problems to appropriate next level of support when necessary
- Will be responsible for all pc breakfix, printer breakfix. software skills based on contract with specific vendors
- Monitors assigned service calls to ensure timely completion
- Ensures all time reporting and other required reports are accurate and submitted on time
- Meets or exceeds various service levels as established by assignment (calls per day, ETA’s, on-time response, administrative call closure, client satisfaction)
- Responsible for ensuring on-going maintenance and development of positive relationships with all business partners and clients
- Minimum of (1) year direct PC, Laptop and Printer Hardware Service experience. (Dell certifications and Lexmark experience a plus)
- CompTIA A+ Certification Preferred (Hardware & Software)
- Proficiency in desktop support of Clients’ individual PCs.
- Minimum operating system knowledge includes: Microsoft Windows 9x, 2000 and XP
- Ability to travel to client location
- Ability to work independently and initiate action
- Ability to lift 50 lbs. and move various computer equipment
- Excellent customer service skills
- Reliable transportation with valid registration and insurance
- Must be able to pass criminal background and driving investigation
Worldwide TechServices - 9 months ago