Branch / Call Center Member Service Rep (Full Time)
Verity Credit Union - Seattle, WA

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Handles teller operations in the branch and over the phone; including but not limited to deposits, withdrawals, loan payments, account transfers, cashing checks, issuing checks, cash advances, and responding to member inquiries. Has extensive member contact and suggests products and services to meet member needs. Exercises independent judgment in resolving issues and satisfying members.


· Greet members and guests in a professional and courteous manner

· Verify cash-in and cash-out on cash transactions

· Accept savings and checking deposits

· Cash checks and verify cash disbursed

· Accept and properly apply loan payments

· Issue checks, money orders, cashier’s checks, and travelers checks

· Redeem savings bonds

· Transfer funds between accounts

· Process stop payments, make address changes, and reorder checks

· Balance cash drawer and daily transactions

· Answer member questions regarding accounts in person or over the phone and follows through on request

· Make concentrated effort to solve member problems

· Promote the Credit Union’s services and cross-sell products

· Counsel members on savings, savings alternatives, interest rates, and services offered at the Credit Union

· Provide members with the forms necessary to transact business

· Strictly adhere to established security procedures

· Performs other job related duties as assigned


Education and Experience

· Minimum of a High School diploma or equivalent

· Experience in a financial institution or call center preferred

· Experience in customer service

· Experience in cash handling

Knowledge, Skills, and Abilities

· Dedicated to providing exceptional member service

· Strong verbal, written, and interpersonal skills

· Detail oriented and good organizational skills

· Ability to perform minor mathematical calculations and collect and analyze data

· Ability to work independently and as a team member

· Ability to present a positive and professional image to all employees and members

· Proficiency in Microsoft Word, Excel, and Outlook

· Ability to organize and prioritize to meet work deadlines

· Problem-solving skills

· Knowledge of fundamentals of banking preferred

· Knowledge of government and CU banking regulations and procedures preferred

· Ability to use 10 key


Verity Credit Union is committed to reasonably accommodate the physical aspects of any position. The following is a list of physical considerations that are normally encountered in this job:

· Ability to effectively and efficiently communicate with diverse membership and staff

· Ability to sit or stand for long periods of time

· Ability to work on computers for a long period of time in an office environment

· Ability to visually recognize and verify funds for endorsements and negotiability

Washington is an At-Will Employment State

Your employment is “at will”, meaning you are free to resign at any time, for any reason, with or without notice. Verity Credit Union is also free to conclude the employment relationship with you at any time, for any reason, with or without notice.

No statement or promise by a credit union representative or board member may be interpreted as a change in the “at will” policy, nor would it constitute an employment or other contractual agreement.