Manager, Quality Assurance Testing
Elavon, Inc. - Atlanta, GA

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U.S. Bank is seeking a Quality Assurance Manager with demonstrated quality assurance and process improvement experience to contribute toward the success of our technology initiatives. Participates in the quality assurance process following procedures to ensure that all information systems products and services meet company standards and end-user requirements. Develops and documents quality assurance standards. Recognizes and identifies areas where policies and procedures need to be changed or developed. Ensures deliverables meet audit criteria. Interfaces with clients to ensure that systems are developed which meet their business need and specifications. Communicates and endorses strict adherence to methodologies, processes, and standards. Monitors adherence on an on-going basis. Tracks and reviews quality assurance metrics, such as defect densities and open defect counts. Collaborates with other IT managers to ensure project objectives are being attained. Works on problem resolutions and reports progress to management. Maintains defect documentation and logs. Directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Leaders at U.S. Bank consistently demonstrate integrity and ethics, maturity and resilience, and inspire trust and confidence among their teams. Our leaders are strong communicators who promote collaborative relationships, influence others, and value the diversity of backgrounds and ideas among their employees.


Basic Qualifications

  • Bachelor's degree or equivalent work experience
  • ITIL Service Management Foundation Certification
  • At least 2 years experience with the processes, tools, techniques and practices for assuring adherence to quality standards associated with developing, enhancing and operationalizing application systems and databases.
Preferred Skills/Experience

Basic understanding in


  • IT standards, procedures, policy
  • System testing tools
  • Software process improvement
Working experience in


  • Requirements analysis
  • Application testing
  • System testing
  • Software quality assurance
  • IT quality assurance

Information Technology

Primary Location



1st - Daytime

Average Hours Per Week