Responsible for initiating and monitoring electronic payments via wire and ACH
Reconciling and researching complex payment accounts and transactions through the accounts.
Monitoring and working failed electronic payment, (ACH Returns)
Monitoring the holds and collection process
Reconcile general ledger accounts.
Facilitate accurate & timely payment.
Maintain accurate monthly department measures.
Assist with training and problem resolution.
Responsible for Managed Accounts special payment processing.
Daily resolution of rejected payment/collection items.
Weekly review of internal processing accounts
High School diploma or equivalent and 2 or more years specialized training/related work experience. TSYS experience is preferred.
- Works well in a team environment
- Takes initiative
- Delivers quality customer service
- Continues to develop a job knowledge
- Values each others differences
- Portrays a positive attitude
- Flexible; adjusts to change
- Ability to follow direction
- Accepts supervision/guidance
- Complies with Company standards/policies/procedures
- Displays professionalism in both conduct and dress
Skills and Competencies
- Asks for help/seeks advice
- Listens well/utilizes information
- Contributes/shares ideas and information
- Develops rapport with customers
- Quality minded
- Ability to think logically
- Strong oral and written communication skills
- Basic PC skills (knowledge of similar software is acceptable)
- Microsoft Word
- Microsoft Excel preferred
- Lotus Notes preferred
- Develops basic knowledge of TSYS
- Strong attention to detail skills
- Basic research skills
- Excellent client/vendor relationship skills
- Develops awareness of system impacts
- Attends to detail
- Manages time productively
- Manages multitasking effectively
- Normal office environment
- Acts quickly to carry out decisions
- Accepts responsibility
- Follows plans and assignments
- Recognizes problems and issues
- Demonstrates effective problem solving skills
- Practices confidentiality
TSYS Merchant Solutions, LLC
We make it possible for millions of people to move money between the world's buyers and sellers. Offering merchant payment-acceptance...