Parallon Business Solutions includes financial services, revenue operations, patient account services, health information management, and human resources for our non-hospital lines of business, allowing patient care delivery partners to direct all of their attention and commitment to quality patient care.Manages all activities related to analyses and refunding of insurance and patient overpaymentsSUPERVISES: Overpayment Resolutions StaffDUTIES INCLUDE BUT ARE NOT LIMITED TO: Manage daily activities related to Patient Account Services refund and credit balance resolution functions. Assure that verified overpayment discrepancies are refunded timely and accurately. Coordinate with Manager - Managed Care Reporting on contract issues related to overpayment discrepancies. Perform Q/A for overpayment resolution functions.
Screen, interview and hire new employees. Arrange training of new employees. Review each staff member’s productivity on a monthly basis and performs annual evaluation. Counsel staff with disciplinary and productivity issues.
Resolve issues escalated by overpayment resolutions staff. Conduct monthly staff meetings. Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement". Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES: Communication - communicates clearly and concisely verbally and in writing Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations Interpersonal skills - able to work effectively with other employees and external parties.
Organization - proactively prioritizes needs and effectively manages resources PC skills - demonstrates proficiency in Microsoft Office applications and others as required. Policies and procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems Basic Skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly and spell correctly.EDUCATION: Associates or Bachelors degree in business or related field preferred Appropriate healthcare business experience may substitute degree requirement Minimum 2 years Managerial/supervisory experienceCERTIFICATE/LICENSE: N/A Parallon Business Solutions is an equal opportunity employer, offering a great work environment, challenging career opportunities, and competitive compensation.