A progressive state of the art automotive repair facilityis seeking an experienced, organized, motivated sales professional with theability to effectively communicate with technicians and customers, increase sales,manage scheduling & technician productivity.Full time position with a 5-day work week. Compensation based onExperience and ability. Benefit package included
Valid Drivers LicenseAt least 1 year Sales or Automotive ExperienceExperience in the automotive field or a college degree helpful but not required.Candidate must have great communication skills, great customer relation skills and internal relations. Experience with product knowledge in Engine Systems (including mechanical, cooling, fuel, ignition, exhaust, emissions, control and starting/charging)Drive Train Systems (including manual transmission/transaxles, automatic Transmission/Transaxles and drive train components)Chassis Systems (including brakes, suspension, steering, wheels and tires)Body Systems (including heating and air conditioning, electrical, restraint and accessories)Service and Maintenance IntervalsWarranty and Service Contracts (Service Bulletins and Campaign/Recalls)Vehicular IdentificationSales SkillsShop OperationsCommunication Skills include:Demonstration of proper telephone skills, identify and document customer concern/request. Demonstrate appropriate greeting skills.Arrange for alternative transportation.Identify and recommend service and maintenance needs. Communication completion expectations.Obtain repair authorization.Identify customer type (first time, warranty, repeat repair, fleet, etc)Present professional image.Perform customer follow up.Explain and confirm understanding of work performed, and charges, review methods of payment.Internal Relations: Effectively communicate customer service concerns/request.Understand the technician's diagnosis and service recommendations. Verify availability of required repair parts.Establish completion expectations.Monitor repair progress.Interpret and clarity repair procedures.Document information about services performed or recommendation. Maintain shop production and efficiency.Maintain open lines of communication within the organization.Product Knowledge:Candidate must be able to identify major components and location, Component function and related items for the following areas:Engine Systems including mechanical, cooling, fuel, ignition, exhaust, emissions, control and starting/charging)Drive Train Systems (including manual transmission/ tranaxles, automatic Transmission/Transaxles and drive train components)Chassis Systems (including brakes, suspension, steering, wheels and tires)Body Systems (including heating and air conditioning, electrical, restraint and accessories)Service Maintenance Intervals- Understand the elements of a maintenance procedure.- Identify related maintenance procedure items.- Locate and interpret maintenance schedule information.Warranty, Service Contracts, Service Bulletins, and Campaigns/RecallsDemonstrate knowledge of warranty policies and procedures/parametersLocate and use reference information for warranties, service contracts, service bulletins, and campaign/ recall.Explain warranty, service contract, technical service bulletin, and campaign/ recall procedures to customers.Verify applicability of warranty, service contracts and campaigns/recalls.Vehicle IdentificationLocate and utilize vehicle ID number (VIN)Locate production dateLocate and utilize component identification dataIdentify body stylesLocate paint and trim code(s)Sales SkillsProvide and explain estimatesIdentify and prioritize vehicle needsAddress customer concernsCommunicate the value of selling related and additional services.Explain product/service features and benefitsOvercome objectionsClose SaleShop OperationsManage workflowUse available shop management system (computerized and manual)Identify labor operationsDemonstrate knowledge of sublet procedures.Maintain customer appointment log.Address repeat repairs/comebacksKeywords:Motor, chassis, repair, automotive, mechanic, engine, auto, mechanical technician, auto tech, ase, a.s.e., automotive service excellence, service technician, car repair, auto repair, brake, suspension
CareerBuilder - 11 months ago
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