Health Technician - Telehealth
Department Of Veterans Affairs 2,032 reviews - Yakima, WA
Full-time, Part-time

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VacancyID: 837615

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans .

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are I ntegrity, C ommitment, A dvocacy, R espect and E xcellence (“ I CARE ”).

America's Veterans need you!

To find out more, go to .
  • You must be a U.S. citizen to apply for this job.
  • You will be subject to a background/suitability investigation.


The Veterans Health Administration (VHA) expands the provision of patient care to various institutional and non-institutional settings, such as the Department of Veterans Affairs Medical Centers (VAMCs), Community-Based Outpatient Clinics (CBOCs), State Veteran Homes, Vet Centers, homeless shelters, Indian Health Services (IHS), Department of Defense (DOD) and other affiliated organizations by utilizing innovative telecommunication technologies to enhance care coordination, access to care, and to routinely and proactively manage diseases to prevent healthcare crises. These programs may include, but are not limited to, Video Conferencing, Learning Management System, My Health E Vet, Care Coordination Home (HT), Clinical Video Telehealth (CVT) and Store and Forward (SF) technologies. Programs that utilize telehealth for patient care coordination, staff training and patient education are administered in accordance with established VHA and VISN standards, are consistent with VISN level and facility level policies and procedures; and support VISN and facility strategic planning efforts.

This position is physically located in the Yakima, WA office under the supervision of Patient Care Services located within the VA Medical Center, Walla Walla, WA. The Telehealth Clinical Technician serves as a generalist role, imager and presenter role to support video conferencing, staff training, learning management systems, telehealth clinical encounters from the patient and provider locations as the site TCT for telehealth store and forward applications, HT technology support, clinical presenter/facilitator for real time telehealth events, including patient education activities, technical support, training, help desk, business processes, scheduling support, and other program support duties, as needed. Your duties include but are not limited to:
· Performs telehealth imaging, including teleretinal screening, teledermatology and telewound care as identified and referred by the VA Primary Care, other providers, and the imager;
· Generates consults and appropriately appoints the patients;
· Provides technical and administrative support for telehealth programs;
· Uses training programs, video-conferencing technologies, telehealth technology and scheduling software to coordinate and connect staff, resources, patients and providers;
· Determines technical factors, sets controls and operates, clinical equipment computers, equipment and instruments;
· Sets up and adjusts specialized clinical computers, equipment with multiple features that requires precise interaction and positioning to operate correctly;
· Provides general clerical/administrative support coordination work for the unit;
· Gathers and compiles statistics for necessary reports;
· Performs direct patient support work to include collecting information from patients, providing personal patient care, and educating patients on pre-testing and post procedure activities;
· Coordinates activities of unit with medical support services throughout the organization.
Work Schedule: Monday - Friday, Full-Time, 8:00am - 4:30pm

DESIGNATED DRUG-TESTING POSITION: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received.


QUALIFICATIONS REQUIRED: To qualify for this position, you must have the following qualifications:



In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position.


Candidates must have one (1) year of specialized experience equivalent to the next lower grade level in Federal Service.

Specialized experience is defined as experience that has provided the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of a GS-6 Health Technician - Telehealth. Examples of qualifying specialized experience are p erforming telehealth imaging, including teleretinal screening, teledermatology and telewound care; placing images in the patient's electronic medical record; providing technical and administrative support for telehealth programs exercising timely and appropriate action based on the consult report from the readers; assisting the remote and local provider, employee and patient as needed, identifying the staff, patient or provider for the presenter; documenting and closing encounters, answering questions, and performing other duties as needed to ensure a beneficial visit, online activity and/or training; organizing and maintaining a record keeping system for the program.

Full-time experience is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.


You must have successful completed one-half year of graduate education (nine semester hours), or an internship in a directly related field. This education must have been obtained in an accredited college or university. To qualify solely on education alone, you must include a copy of your transcript with your name, name of school, degree earned and date, grades earned, credit hours, major(s), and grade point average or class ranking with your resume or application form.


Combinations of successfully completed graduate education and experience may be used to meet the total qualification requirements.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:
· Ability to screen patients.
· Ability to function effectively in a supportive capacity for multiple disciplines.
· Ability to provide administrative support for scheduling and training.
· Ability to perform the functions of a telepresenter.
· Ability to communicate orally with persons of varying educational and cultural backgrounds including patients, employees, supervisors and other medical staff.
PHYSICAL REQUIREMENTS: The work is primarily sedentary but also requires some standing, walking, bending, lifting and carrying of light items. The work requires above average agility and dexterity. The work may require heavy lifting of equipment or patients. The work environment involves risks typically associated with performance laboratory work. Work involves regular and recurring exposure to moderate risks or discomforts that require special safety precautions.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this checklist to ensure proper accreditation and for foreign education requirements.

Veteran's Preference:

When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference ," (go to ) and required documentation with your application materials. For more information on Veterans' Preference, please visit .

HOW YOU WILL BE EVALUATED: Applicants will be ranked based on four quality groups, as follows:
  • Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
  • Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
  • Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
  • Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.

BENEFITS: VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered: .

The Federal Government has special appointing authorities for persons with qualifying disabilities (go to ). For additional information on these, and other special appointing authorities, refer to this checklist or contact the hiring Human Resources Management Service at: 77 Wainwright Drive
Walla Walla, WA 99362

OTHER INFORMATION: Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

You may be required to serve a probationary period.

About this company
2,032 reviews
The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...