Call Center Assistant Coach - Day Shift
DSS Research 58 reviews - Fort Worth, TX

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DSS Research is an innovative market research firm that applies quantitative and qualitative methodologies, matched with state-of-the-art technology, to conduct market research studies for health care organizations. As a result, our clients gain invaluable insight and knowledge into an ever-changing industry and the people they serve.

Since the beginning, DSS Research has benefited from the skills and dedication of extraordinary people. Today, we continue to seek the best talent to build upon our 30-year success story. In return, our employees enjoy a progressive corporate culture, supportive work environment, opportunities for professional growth, and a chance to provide market research services to health care organizations across the country.

Call Center Assistant Coach - Day Shift

We are presently searching for a day shift Call Center Assistant Coach who can join the DSS Research team. The Call Center Assistant Coach supervises and coordinates activities of Call Center Interviewers who collect data by conducting structured telephone surveys.

Essential Duties and Responsibilities:
  • Monitors calls to ensure quality standards
  • Reviews productivity to ensure all Call Center Interviewers on team meet expectations
  • Trains staff on correct calling procedures and evaluates employee performance
  • Analyzes and resolves work problems, or assists employees in solving work problems
Required Education: All applicants must have a high school diploma or equivalent.

Required Experience:
  • Prior experience working as an effective Call Center Interviewer
  • Strong telephone skills; prior call center experience preferred
  • Must be able to type a minimum 35 words per minute
  • Excellent diction and grammar
  • Proficiency with computers and software
  • Strong written and verbal communication skills
  • Dependable and responsible
  • Work with minimal supervision
  • Exhibit sense of urgency
  • Show initiative and take an enthusiastic proactive approach to work
All job applicants must be authorized to work in the United States. All applicants must be able to pass a drug screen and criminal background check.

About this company
58 reviews
DSS Research is an innovative market research firm that applies quantitative and qualitative methodologies, matched with state-of-the-art...