POSITION PURPOSE
Es tablishes and maintains a consultative partnership with a clinical business area/user client providing operational functional knowledge supporting the development of new/improved capabilities; translating business requirements to functional requirements, and identifying, defining and developing solutions to application and system problems. Serves as a primary contact and resource by representing and interpreting clinical client needs to technical staff and ensuring solutions meet overall business needs and expectations. Possesses the ability to quickly understand the clinical business operations and functional area in order to appropriately evaluate and analyze business work flow and recommend alternative approaches in developing process improvement. Work activities require competency in the clinical application supported. Strong communication and facilitation skills are needed to interface with varied specialized interests and audiences, and solid analytical and problem solving skills to effectively develop solutions to application / process issues and maximize application capabilities in order to meet clients business needs. At this level, the position requires a high degree of independence and is viewed as a trusted resource to clinical clients (i.e., physicians, nurses, pharmacists, etc.) and other team members. Incumbents have generally functioned in the capacity of a “super-user.” Works with enterprise, regional or local level clinical applications that may be deployed across multiple ministries organizations and geographic locations.
MINIMUM QUALIFICATIONS
Bachelor's degree in healthcare or information technology and a minimum of three to five (3-5) years of related experience or an equivalent combination of education and experience. Work experience is typically gained by working in specialized healthcare field or supporting a clinical information system. Intermediate proficiency with Windows based applications (Word, Excel, PowerPoint). Knowledge and experience with instructional design/development authoring tools and data structures preferred. Three (3) to five (5) years knowledge and experience supporting healthcare clinical software applications and interfaces. Some understanding of system integration. Prior experience functioning as a “super-user.” Ability to meet project deadlines and take on project lead role. Ability to interpret clinical regulatory requirements and accreditation standards and apply to application. Good analytical, technical, problem solving skills and technical aptitude. Ability to represent the team in customer and inter-team meetings, present information and provide consultative advice. Ability to effectively facilitate and lead group sessions and translate technical issues into business terminology. Ability to create functional specifications. Ability to meet deadlines and set priorities. Ability to obtain and exchange information. Ability to work independently on a day-to-day basis. Excellent interpersonal, facilitation and customer service skills. Ability to interface with various internal business analysts, hospital client users and external vendors. Ability to develop and deliver learning programs for the effective utilization of specific clinical applications. Knowledge and experience in at least one learning modality specialization, i.e., instructor led, synchronous, e-learning, print, etc. preferred. Knowledge of and experience with adult learning methodology and techniques preferred. Good organizational skills and attention to detail. Good written and verbal communication skills. Must possess a willingness to learn and develop skills. Must possess a willingness to work in teams and with direct supervision. Must be comfortable operating in a collaborative, shared leadership environment.
PREFERRED SKILLS
Experience working with hospital based applications systems, 5 years minimum (clinical/ancillary preferred). Experience performing configuration/maintenance and system build tasks related to application systems. Experience working with management and end users to define systems requirements, statements of work and project planning and project status reporting. Experience developing/executing application and integrated system test plans. Project team member/leader who has experience working on system implementations, upgrades and interface testing. Experience with report writing tools. Experience with Support Issue tracking systems and Change Management processes. On-call responsibilities for local application systems. Hospital Operational experience a plus.
Holy Cross Hospital of Maryland - 9 months ago
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