Mercer is the global leader for trusted Human Resources and related financial advice, products and services. In our work with clients, we make a positive impact on the world every day. We do this by enhancing the financial and retirement security, health, productivity and employment relationships of the global workforce. Mercer has more than 19,000 employees serving clients in over 180 cities and 40 countries and territories worldwide. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths in consulting, outsourcing and investments place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is an operating unit of Marsh & McLennan Companies.
Marsh & McLennan Companies is a leading global professional services firm with roots dating back to 1871. We employ over 50,000 employees in more than 100 countries with annual revenue exceeding $11 billion. Marsh & McLennan Companies is the parent company of a number of the world's leading risk experts and specialty consultants, including: Marsh, our insurance broker and risk advisor; Guy Carpenter, our risk and reinsurance specialist; Mercer, our provider of HR and related financial advice and services; and Oliver Wyman, our management consultancy.
The TPA Team Leader Account Coordinator is responsible for online enrollment account management for clients while mentoring more junior account coordinators. Leads Account Coordinator team in Quality and Peer Review Process, Training, and building cohesion among other functional areas. Works with Sr. Account Manager/Team Lead to identify and implement efficiency opportunities. To fulfill this role, the account coordinator:
Provides client account management (ongoing client support); Is a primary contact for client assignments as well as their respective Consulting teams and Administration Solution Consultants
Mentors/Coaches junior account coordinators, Provides training for new hires and current colleagues. Builds cohesion among team and across other functional areas
Identifies process improvement opportunities and creates new, more efficient methods for client service delivery; Advocates and develops Quality and Peer Review process
Identifies and Implements priority projects - works with Senior Account Manager/Team Lead to identify the most critical projects, communicates them to account coordinators, coordinates resources and implements top priorities (within and relative to the Account Coordinator team). Examples include, but are not limited to documentation improvements, communication mechanism improvements, compliance or auditing requirements, etc.
Bachelor's degree required
Two years experience leading teams or work groups required; benefits administration technical system proficiency required; benefits administration implementation and project management experience required; minimum two years client account management experience preferred
Benefits Administration proficiency
Demonstrated work with process evaluation and continuous process improvement
Demonstrated negotiation skills
Demonstrated experience managing multiple accounts simultaneously
Time management and organizational skills
Demonstrated team building, coaching, and mentoring skills
Strong oral and written communication skills, specifically of the customer service orientation; demonstrated experience effectively communicating with various professional levels of an organization
Excel, Outlook, organizational tools use preferred. Knowledge of Share point or other web based collaboration tools preferred
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:
. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:
Marsh & McLennan Companies and its Affiliates
are equal opportunity employers
Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and...