The role of the Patient Service Representative (PSR) is to provide "Extraordinary Care" to patients and customers through friendly, caring, courteous, and professional services. A successful PSR becomes the patient’s advocate and works to facilitate resolution of patient accounts by working with insurance companies, government agencies and patients for services that have been provided.
This position is responsible for obtaining Medicaid eligibility for inhouse and discharged patients, according to Intermountain’s policies and procedures.
Uses available tools to complete timely and quality submission of applications and follows-up on patient accounts to ensure the prompt and accurate receipt of documents.
Uses appropriate follow-up methods and contacts in working with Medicaid to ensure timely billing and claim resolution.
Performs account analysis for claim acceptance, rejection, or denials to ensure proper payments are received and ensures all account demographics including payer information is accurate and up to date.
Satisfies all Intermountain requirements regarding procedural, operational and compliance training and updates.
Maintains expected productivity and quality standards including working all daily, weekly and monthly reports timely and accurately.
Makes appropriate corrections to accounts during the collection cycle.
Communicates effectively and professionally with all internal and external entities. Provides courteous and professional service to all Intermountain patients, affiliates, providers, administrators, employees, co-workers, insurance representatives, vendor representatives, attorneys and other stake holders.
Entry Rate: $12.69
Shift Details: Full time - Vairable shifts
Typing proficiency (30 WPM (words per minute))
Good communication skills
Two or more years of customer service experience
Ability to work independently
One or more years Billing Medical claims or demonstrated experience in the following:
complex problem solving experience
experience working in a regulatory environment
ability to communicate and problem solve issues professionally and effectively with individuals at all levels of an organization
Bilingual Spanish and English
Experience in a professional office setting
Admitting, collection, or insurance verification experience
Financial Counseling experience
After applying, please check your email often. Some positions require assessment testing and notification will be sent to you through email. Once the email notification is sent, you will have 24 hours to complete the assessment. If the assessment is not completed within the allotted time frame, your application may not be considered further.
All positions subject to close without notice
Intermountain Healthcare is an equal opportunity employer M/F/D/V
Intermountain Healthcare is an internationally recognized system of 22 hospitals and a full range of medical services, multi-specialty...