Product Support Analyst
Symantec - Springfield, OR

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  • Answer telephone calls and provide software support to users of
consumer security products.

  • Provide support at an advanced level for the Norton Security Products.
  • Agents are expected to collect information and resolve customer issue
  • Agents will also work on various projects such as writing technical notes
product documentation, and training of other employees,


  • Excellent customer service skills and a team focus.
  • Fundamental knowledge of Local Area Network (LAN), Wide Area
Network (WAN), internetworking technologies, Transmission Control

Protocol (TCP) /IP (Internet Protocol), and Domain Name System.

  • Understanding of Widows/ Mac operating systems
  • Strong troubleshooting, follow through, interpersonal, verbal and written

  • Two year Technical Degree or equivalent experience.
  • One year of technical support experience is preferred.
  • Success factors include: communication, customer focus, influence and
persuasion, commitment to task, policies/processes/procedures and team


About this company
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Symantec's future seems to be secure. The company provides security, storage, and systems management software for businesses and...