Sales Assistant - CCOMC
Citizens Financial Group - Albany, NY

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Responsibilities

Provide administrative support to the loan originator while providing world class customer service to internal and external customers. Handle multiple tasks such as filing, entering loan application data, scheduling meetings, calling various departments to ensure smooth processing of individual loan files. Contact customers regarding required loan documentation and prepare for loan officer review. Gather files for weekly pipeline review with mortgage processor and provide the status of each file. Obtain necessary information related to outstanding conditions on loan files. Required to complete and submit cross sell report on a weekly basis. Assist with maintaining customer database via Loyalty Express system. It will be necessary to review Projection Reports twice a month. Follow-up on leads that are provided and track progress. Order marketing materials and print necessary flyers for the loan officer to utilize when meeting with referral partners. Provide a list of prioritized items necessary for the loan officer to complete on a daily basis. Serve as a back up to the Loan Officer while they are out meeting with clients.

Qualifications

Minimum 3 years residential mortgage experience.

Excellent verbal communication and interpersonal skills.

Ability to meet deadlines while prioritizing a changing workload.

Proficient in Word, Excel, Outlook & PowerPoint.

Successful candidate must meet and comply with all requirements for Mortgage Sales Assistant's set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, pregnancy, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state, and/or local laws.
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About this company
48 reviews
We’re Citizens, in every sense of the word. It’s our belief that a good bank is made up of good citizens. That’s why...