IT Help Desk Technician
TASC - Chantilly, VA

This job posting is no longer available on TASC. Find similar jobs: IT Help Desk Technician jobs - TASC jobs

TASC has a 40 year history of advanced systems engineering and advisory services across the Intelligence Community, Department of Defense and civilian agencies of the federal government. We continue to partner with our customers toward one goal - the success of their missions. Our customers rely on the brainpower of TASC employees to solve some of their most complex challenges. We’re looking for intelligent men and women ready to put their best thinking to work for great causes — peace, freedom, safety and security for all Americans.

The Engineering and Operations Business Unit provides leading-edge solutions and advisory services to the defense and intelligence communities worldwide. Our technical capabilities and domain expertise support warfighters and planners alike. We help modernize our customers’ systems in an environment that facilitates information sharing. From the evaluation of alternatives to the fusion of data, we offer services and solutions that turn raw data into intelligence, and intelligence into actionable information. Our customers develop some of the most technically and operationally challenging systems and capabilities in the world, and we are proud to be an integral part of their mission.

TASC is seeking a well-qualified Help Desk Technician that will support a restricted program opening in the Washington, DC area. The candidate will staff a tier-one, consolidated customer help desk to answer Information Technology (IT)/Information Management (IM) trouble calls for approximately 2,000+ end users. This position will provide technical software, hardware and network problem resolution to all local and off-site computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. The candidate must be able to work independently as well as part of a combined Government/TASC team to resolve or refer more complex technical problems through a defined escalation process to ensure that their inquiries are resolved, logged and tracked using a problem management database maintaining history records and related problem documentation.

The technician will work in a high tempo, challenging environment directly supporting the government IT team that installs, generates, maintains, tests, and debugs complex operating systems and database management system software programs with COTS/GOTS applications and support equipment dealing with the overall network operating system and Video-teleconferencing (VTC) services.

As part of the Government/TASC IT team, the help desk technician will provide the first level of support to a diverse user group. This technician will monitor telephone, email, and online ticketing systems to receive help requests, as well as provide face-to-face support for walk-in requests. The technician will use the on-line ticketing system to record, assign and track requests to resolution. The technician will perform installation, configuration, maintenance and troubleshooting of end user workstation hardware, software and peripheral devices.

Energetic and motivated technicians will have the opportunity to gain hands-on experience with current database, server, and network technologies.

The technician must be able to work independently as well as being part of a combined Government/TASC team.

This is a non-supervisory position; a Senior Systems Engineer/Manager will supervise this position.

Required Skills The ideal candidate would have the following qualities:
  • A Top Secret/SCI clearance and Counter-Intelligence Polygraph (Post-hire polygraph acceptable)
  • Superb communications skills, able to clearly communicate technical solutions and to provide one-on-one end-user training as needed in a user-friendly, professional manner
  • Ability to troubleshoot, and operate a diverse Wide Area Network with COTS/GOTS applications via telephone and escalate when necessary
  • Ability to monitor service requests and/or Help Desk tickets for assignment, resolution, update, or closeout as necessary
  • A thorough knowledge of PC, laptop, and thin client hardware
  • Ability to establish and meet deadlines
  • Familiarity with Windows OS, Microsoft Office suite (all versions)
  • Ability to install and troubleshoot software and hardware
  • Comp TIA A+ or higher certification
  • A bachelor’s degree with a major in Computer Science, Information Systems, Engineering, or other related discipline (or suitable experience in lieu of degree)
Required Experience The ideal candidate would have 2 or more years of experience in Help Desk (Tier I) support to a medium-sized Wide Area Network.

TASC is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce. U.S. citizenship is required for most positions.

TASC - 24 months ago - save job
About this company
135 reviews
Founded in 1966, TASC, Inc., helps solve complex national security and public safety challenges by providing advanced systems engineering,...