The Impact You’ll Have at RP
Love to work on email systems? Do you dream about DNS at night? Have you configured Postfix a thousand times? Are you interested in a job where you have something different to work on every day? Do you like developing new solutions to old and new problems? Do you have the professional polish necessary to be a trusted advisor with clients? Then this job is for you! Under the direction of the Senior Director, Deliverability Consulting, you’ll be responsible for supporting the sale and delivery of Return Path’s Email Deliverability and Technology Consulting products and services.
Delivers Professional Services product offerings to Return Path’s clients
Research customer email issues and present solutions and recommendations
Project Management including time tracking
Review and improve existing configurations
Provides sales support to Direct Sales, Client Services and Channel for Return Path’s Professional Services consulting offerings
Work with Sales, Client Services, Channels and Return Path’s clients to understand client problems and recommend appropriate Return Path solutions
Author complex client proposals for Professional Services projects
Works with the Senior Director, Deliverability Consulting and other team members to craft custom consulting solutions
Actively look for opportunities to productize new services, develop and improve existing service templates, project plans, documentation and presentations
Stays apprised of email industry and technology trends
Maintains understanding of email technology evolutions and how they can impact client programs
Assumes role of “internal thought leader”, contributing to research studies and Fast Path product support
Assumes role of an "industry expert", responsible for blog postings, client alerts, and speaking engagements
Responsible for regularly sharing insight and information to PS during team meetings
Acts as educational resource for internal groups and clients on an as needed basis and may include formal training, whitepapers and seminars
May be asked to record/host short (10-15 minute) tutorials or webinars
Responsible for daily checking of relevant industry sites and blogs, and determination of distribution of findings either internally or externally
Knowledge of email response marketing concepts at a high level and how creative and content can affect email opens, click-throughs and conversions
What does it take to be successful in this role?
P rior experience working in the email industry, such as an ESP, part of a direct client’s email system administration team, ISP Abuse Desk, mail server administrator, or in Deliverability Consulting
Strong understanding of the components of a bulk emailing system, including infrastructure configuration best practices
Prior project management experience, preferably in a consulting role
Previous experience in presenting documents and solutions to clients or executives
Proven track record of success in a team environment with demonstrated analytic, troubleshooting and consulting skills
Strong understanding of email messaging, email networks, protocols, filtering applications and techniques, compliance standards (such as CAN-SPAM), email industry best practices
Familiarity with common filters and how they are designated in headers and/or delivery logs
Strong understanding of email marketing concepts and challenges
Strong familiarity with database concepts, specifically regarding email data capture and segmentation
Willingness to confront and attack the unknown; this role requires comfort with ambiguity and flexibility
Strong interpersonal communication skills regarding operational and service issues
Strong organizational & detail management skills
Strong focus on service excellence and the ability to interact with people at all levels, including executive management
Bachelor’s degree or equivalent combination of education and experience
Ability to self-manage on complex projects, track activities and report progress to management on demand
Fluent English required and French, Brazilian Portuguese and/or German would be a huge plus .
Role Specific Competencies
Communication - Communicates well both orally and in writing; utilizes appropriate medium for communication based on the situation, delivers effective presentations, shares information and ideas with others, has good listening skills. Has ability to explain abstract / complex concepts to middle & upper management, both verbally and in writing, and influence behavior.
Job-professional knowledge - Understands duties and responsibilities of position; has necessary professional knowledge and technical skills for position. Keeps job knowledge current; seeks out and implements best practices in industry and area of specialty.
Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Technical Knowledge & Skills - Adapts to new technologies; demonstrates required technical skills; keeps technical skills up-to-date; troubleshoots technological problems; uses technology to increase productivity. Internet Savvy and leverages the web and search engines to research and solve complex problems.
What does it take to be successful in this role?
In addition to the above, you must be a good fit at Return Path. To be successful here, you must demonstrate Personal/Professional Growth , Professionalism , Flawless Execution , and Strategic Thinking; have a Positive Impact and a great sense of humor . Visit our website to read detailed descriptions of expectations at each of the 4 levels at RP: (1) Learning, (2) Applying, (3) Guiding and (4) Shaping. This position is categorized at the Applying level.
What it's like to work here
It's great! From the CEO and senior management team to the newest entry-level employee, we are a company that cares a lot about fostering a great work environment and a fun, energetic, success-oriented culture. We have a strong philosophical belief that our people are our most important assets. And we don't just pay lip service to that phrase -- we incorporate it into our policies, and we live it every day. Yes, that philosophy means we have generous "traditional" benefits, and it also means we take a lot of time to focus on high quality management and leadership, and time to make sure everyone in the company is in the right job, knows how his or her job contributes to the overall company mission, and has a clear sense of learning and career growth. We have great employee retention over the years because people love coming to work here and really feel like they're part of something special. For more information visit www.returnpath.net.
Return Path - 3 years ago
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Founded in 1999, Return Path is the worldwide leader in email intelligence. Our industry-leading email intelligence solutions utilize the...