Teller/CSR-The Colony
Bank of the Ozarks - The Colony, TX

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Job Purpose and Scope:
To attract new customers, to serve existing customers both in person and by telephone; to provide the kind of service which would make people want to do business with Bank of the Ozarks.

Essential Job Functions:
Open checking accounts, savings accounts, certificates of deposit, and IRAs.

Order checks and deposit tickets.

Sell bank products and services.

Make referrals to the Mortgage and Trust Divisions and Investment Professionals, Inc.

Respond to and follow-up with customer inquiries, complaints, and problems.

Type and mail new customer letters.

Approve checks/deposits up to the limit set by bank policy and the manager.

Ensure branch facility is opened and closed according to proper procedures as assigned or needed.

Handle opening, closing, and maintenance of safe deposit boxes. Responsible for the collection efforts and drilling of past due safe deposits.

Handle branch security issues in absence of manager.

Arrive at work promptly as scheduled, following written security procedures.

Provide assistance to customers in lobby, drive-through, and over the telephone.

Accurate utilization of the teller system and computer system.

Preparation of Cashier’s Checks and Traveler’s Checks, Gift Cards and daily reconciliation of such items.

Regular use of fax, copier, check protector, and currency counter.

Daily balancing of ATM.

With a high level of accuracy, reconcile teller cash drawer each day of use.

Work closely with support personnel in researching customer requests.

Adhere to written bank policies and procedures as directed.

Maintain good punctuality and attendance to work.

Marginal Duties:
Order supplies

Process loose coin through automatic coin machine

Strap and bundle currency to be sold to the Federal Reserve Bank

Have working knowledge of Word and Excel in order to compile reports

Familiarity with consumer lending application process

Knowledge, Skills & Abilities:
Excellent computer skills

Good math skills

Ability to use a 10-key calculator

Ability to work without close supervision

Ability to provide excellent customer service

Excellent communication skills

Work well under pressure and with deadlines

Ability to adapt well to change and adjust appropriately

Responds promptly to customer needs

Maintains confidentiality

Demonstrate accuracy, thoroughness, and attention to detail

Knowledge of bank policies and procedures

Exhibit sound and accurate judgment

Manage competing demands

Object to approach or method to best fit the situation

Observes safety and security procedures

Equipment Used in Job Performance/Working Environment:
Computer

10-Key Calculator

Photocopy Machine

Facsimile Machine

Coin sorter/wrapper

Currency counter

Check Protector

Automatic Teller Machine

2 wheel-4 wheel cart

Telephone

Major Job Demands (Physical/Mental):
Lifting/carrying bags of coin weighing up to 50 pounds

Knowing and following bank policies and procedures

Decision Making

Problem Solving

Exceeding the expected level of customer service

Adapting to customer requests and demands and responding professionally to even the most disgruntled customer

Position Requirements

Basic Qualifications:
Minimum six (6) months cash handling experience

Minimum six (6) months customer service experience

Ability to operate a 10-key calculator

High school diploma or equivalent

Bank of the Ozarks - 14 months ago - save job - block
About this company
35 reviews
Bank of the Ozarks, Inc. is a bank holding company. The Company wholly owns a state chartered subsidiary bank, Bank of the Ozarks (the...