Technical Operations Analyst
Deloitte 2,134 reviews - Boston, MA

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Recombinant By Deloitte offers healthcare providers and academic medical centers demonstrated, leading data warehousing and clinical intelligence solutions that can deliver higher quality outcomes, accelerate personalized medicine, and lower costs. Our team of industry veterans is focused on improving the flow of reliable data to power clinical and research applications in a secure, compliant environment.
Our solutions create a centralized hub of Electronic Health Record (EHR) data for our customers, and our leading reporting and translational research applications can provide valuable insight into that data. Our knowledge in extracting and cleansing healthcare data is one of our strengths. Most reporting, analytic or business intelligence solutions are only as good as the data that powers them. We have established demonstrated, repeatable processes for managing healthcare data aggregation and provide a data quality review service to determine the data is reliable. We also provide data strategy, privacy and governance consulting experience to determine that the incremental wins add up to a cohesive system rather than a hodgepodge of data marts and software tools.

Job Summary
The Technical Operations Analyst plays a key role in Recombinant's client support and operations delivery projects, interfacing directly with clients and internal technical delivery teams to ensure successful project outcomes. The incumbent will proactively contact and communicate regularly with clients so as to anticipate clients' needs and to continually meet and exceed clients' expectations. As a Technical Operations Analyst, you will be responsible for first- and second-level support for clients; regular communication with internal delivery teams; software installations; timely problem diagnosis and resolution, and maintaining healthy client relationships. Your experience and skills in client-facing interactions, technical troubleshooting and problem resolution, ability to work effectively with engineers and product managers, along with your healthcare domain background and excellent communication and decision-making skills will be critical to the success of this role.

Responsibilities :
  • First- and second-level support for our various products
  • Proactive interaction with clients and various internal engineering teams to drive problems to resolution quickly
  • Manage remote software installations and upgrades
  • Diagnose, solve and provide root cause analysis for application errors, data problems, and/or network issues
  • Document procedures for debugging issues, collecting data, getting system access, and other areas as necessary
  • Deploy and support applications on various platforms and environments
  • Build and maintain successful client relationships
Requirements :
  • 3+ years of experience in a support role or a similar position , preferably in the healthcare field, and with client interaction
  • Experience with ETL Tools , such as Pentaho , Informatica , or others
  • Understanding of data integration problems , including validating and cleansing data
  • Hands-on experience with SQL and stored procedures
  • Recent experience with Oracle , Microsoft SQL Server or DB2
  • Administrative experience in SQL Server and/or Oracle
  • Familiarity with troubleshooting database issues in SQL Server and/or Oracle
  • Able to support multiple projects/technologies simultaneously in a fast paced work environment
  • Self-starter, ability to work well independently, excellent problem-solver, strong analytical, troubleshooting and organizational skills
  • Excellent written and verbal communication skills
Sr. Consultant:
Senior Consultants will synthesize overall strategy by analyzing a wide variety of solutions, selecting the most relevant tools/techniques to meet specific client requirements such as business case, pricing, or complex financial analysis, and interpreting and reporting on outputs. Senior Consultants will participate in setting engagement objectives and scope; develop work plans for components of engagements, coordinate activities between work streams and identify changes in scope. Senior Consultants will also design deliverable content to precisely reflect the engagement contract and client needs and strive to improve deliverable quality through verification and validation of results. Minimum of 3 years consulting and/or industry experience is required. Bachelor's Degree is required.
In addition, successful Senior Consultants will also have the following preferred skills:
Ability to work independently; lead small teams focused on specific work streams of larger projects. Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint). Strong problem solving and troubleshooting skills with the ability to exercise mature judgment. Eagerness to mentor junior staff. An advanced degree is preferred.

Manager:
Managers will lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies. Manager level responsibilities include: providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement. Managers implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance. Managers participate in the development and presentation of proposals for business development activities. Managers can lead small engagements or components of large, complex engagements. A minimum of 6 years consulting and/or industry experience is required. A Bachelor's Degree is required.
In addition, successful Managers will also have the following preferred skills:
Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint). Strong problem solving and troubleshooting skills with the ability to exercise mature judgment. Eagerness to mentor junior staff. An advanced degree is preferred.

Sr. Manager:
Senior Managers are expected to contribute to the firm's growth and development in a variety of ways, including:
Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk Client Management: Manage day to day interactions with executive clients and sponsors Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies Practice Development & Eminence: Develop practical solutions and methodologies; develop "thoughtware" and "point-of-view" documents; participate in public speaking events; get published in industry periodicals People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices A minimum of 8 years consulting and/or industry experience is required. A Bachelor's Degree is required.
In addition, successful Senior Managers will also have the following preferred skills:
Ability to work independently, manage small engagements or parts of large engagements. Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint). Strong problem solving and troubleshooting skills with the ability to exercise mature judgment. Willingness to mentor junior staff. An advanced degree is preferred.

Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world’s most well-known and respected companies, including more than 75 percent of the Fortune 100.

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