Lead Ticket Agent
Oneida Indian Nation - Verona, NY

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Essential Job Functions (Job Duties):
• Assists in accurate production sales and distribution of tickets for all entertainment events at Turning Stone Casino Resort and select Oneida Nation events.
• Maintains a working knowledge of ticketing software and any upgrades.
• Effectively handles incoming calls and inquires regarding ticket availability and provides accurate and through information regarding events.
• Accurately processes ticket sale transactions via mail order, will-call, cash, and credit sale systems.
• Follows all internal control procedures for cash handling and credit purchases and ensures integrity of ticket distribution and accountability.
• Regularly monitors box office inventory and ticket production supplies and notifies supervision of shortages.
• Frequently assists with entertainment mailings, filing and clerical functions of box office operations.
• Effectively communicates with the Showroom Host and Ushers during events to ensure ticket holders are seated appropriately and attends to any special accommodation.
• Assists in effectively training staff in ticketing software and box office operations.
• Effectively demonstrates a leadership role in the absence of the Box Office Supervisor.
• Always assists the Box Office Supervisors with refunds, exchanges and other advanced box office functions.
• Consistently demonstrates informed decision making and sound operational judgement regarding ticket sales and box office operations in the absence of the Box Office Supervisor.

Job Requirements:
• High school diploma or equivalent.
• Previous money handling experience required.
• Strong computer skills with proficiency in DOS based programs and knowledge of Windows and Microsoft Office environments required.
• Strong attention to detail required.
• Excellent verbal and written communication skills required.
• Excellent guest service skills required.
• Scheduling flexibility with availability for frequent weekend and evening events.
• Must be able to sit and stand for long periods of time.
• Occasionally required to lift up to 50 pounds.

Oneida Indian Nation - 19 months ago - save job - block
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