Night Laundry / Guest Services Representative
Extended Stay Hotels - Missouri

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Guest Services Agent - Night Laundry / Front Desk / Customer Service
Extended Stay Hotels is a national leader in extended stay lodging. We are seeking, high energy, enthusiastic team players.

SUMMARY: Assures highest possible level of guest satisfaction. Responds to guest needs/requests and performs all necessary service transactions and tasks. Performs duties and completes projects assigned by property management.

Guest Services Agent - Night / Front Desk / Customer Service ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
  • Offer guest assistance when needed whenever possible.
  • Sells the value of ESH to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
  • Responsible for conducting courtesy calls within 20 minutes after guest check-in.
  • Maintain and organize work area and clean model, lobby and Front Desk, and Guest Common area daily.
  • Assist in maintaining the cleanliness and organization of the Laundry Room and the Guest Laundry.
  • Complies with safety and security policies in accordance with ESH standards to include property tours.
  • Makes periodic tours of the property to note safety and security issues.
  • Completes laundry responsibilities as assigned by property management which will normally include:
  • Cleans, dries and folds linen, terry, blankets, bedspreads, mattress pads and shower curtains using proper procedures and checklists.
  • De-stains items and retires items as necessary with approval from management.
  • Make guestroom keys for lost/lock-outs.
  • Provide keys to arriving registered guests.
  • May handle check-ins and check-outs.
  • Responsible for through understanding and effective performance of the Property Management System


  • Requirements

    Guest Services Agent - Night / Front Desk / Customer Service EDUCATION and/or EXPERIENCE:
    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

    Extended Stay Hotels - 16 months ago - save job - copy to clipboard
    About this company
    392 reviews
    HVM's guests need not worry about wearing out their welcome. The company manages under contract some 685 Extended Stay hotels...