Responds to and completes service requests as outlined in company procedures or desktop procedures. Inspects various routine, emergency and fixed fire protection equipment, systems and apparatus to ensure operational readiness and to comply with applicable codes, standards and company procedures and completes appropriate documentation. Responds to emergency calls for assistance to mitigate hazardous situations by operating specialized tools, equipment and apparatus. Determines the appropriate course of action within the scope of qualifications. Completes appropriate documentation. Conducts training in basic skills of the Fire Protection Specialist (using established lesson plans). Conducts training for external customers in emergency preparedness and safety skills to meet regulatory requirements and satisfy customer requests. Completes appropriate documentation. Monitors systems and receives requests for fire department services and dispatches resources appropriately.
[ + ] Adaptability
Generally understands changes in own and others' work-group tasks and situations as well as the logic or basis for change; generally seeks information about changes affecting own and fellow employees' jobs. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to work group members, direct supervisor, and occasionally members of others work groups. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
[ + ] Building Trust
Demonstrates honesty; keeps commitments; behaves in a consistent manner. Usually shares thoughts, feelings, and rationale so that work group members, direct supervisor, and occasionally members of others work groups understand personal positions. Generally listens to others and objectively considers others' ideas and opinions, even when they conflict with one's own. Treats people with dignity, respect, and fairness; gives proper credit to others; stands up for deserving others and their ideas.
[ + ] Collaboration
Generally works effectively and cooperatively with work group members, direct supervisor, and occasionally members of others work groups; establishes and maintains good working relationships by helping people feel valued, appreciated, and included in discussions. Places higher priority on team and/or organization goals than on own goals. Normally offers to help work group members, direct supervisor, and occasionally members of others work groups when they need assistance.
[ + ] Communication
Generally clarifies purpose and importance; stresses major points; follows a logical sequence. Usually keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Generally seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Accurately interprets messages from others and responds appropriately.
[ + ] Contributing To Team Success
Makes procedural or process suggestions to work group members, direct supervisor, and occasionally members of others work groups for achieving team goals or performing team functions; tries to provide necessary resources or helps to remove obstacles to help the team accomplish its goals; listens to and fully involves others in team decisions and actions; values and uses individual differences and talents; shares important or relevant information with the team; adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.
[ + ] Decision Making
Recognizes a variety of issues, problems, or opportunities in own and occasionally in other work groups and determines whether action is needed; identifies the need for and collects information to better understand issues, problems, and opportunities. Generally integrates information from a variety of sources; detects general trends, associations, and cause-effect relationships. Creates relevant options for addressing problems/opportunities and achieving desired outcomes. Generally formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option. Implements decisions or initiates action within a reasonable time. Generally includes work group members, direct supervisor, and occasionally members of others work groups in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.
[ + ] Work Standards
Strives to achieve a high level of quality, productivity, or service based on criteria established by supervisor/manager. Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignments. Accepts responsibility for outcomes (positive or negative) of one's work; admits mistakes and refocuses efforts when appropriate. Provides encouragement and support to others in accepting responsibility.
[ + ] Emergency Response
Basic knowledge of incident command system and emergency response protocols (e.g. aware of hot zones, decontamination techniques, monitoring techniques) to participate in responses as appropriate.
[ + ] Fire Dept Emergency Responder
General ability to deliver fire department emergency response services according to established standards, contractual requirements and protocols. (e.g. to include, but not limited to structural firefighting, aircraft firefighting, technical rescue, hazardous material response)
[ + ] Medical Emergency Response
General knowledge of basic life support (BLS), standard first aid techniques, and automated external defibrillator (AED) use.
Basic Qualifications For Consideration
Do you have Certification as a Firefighter 1 and 2?
Are you a National or Arizona State certified Emergency Medical Technician?
This position requires that you work out of Mesa, Arizona. Do you currently live in the Mesa, Arizona area (where relocating would not be required) or are you willing to relocate at your own expense?
High school diploma or GED and typically 1 or more years' related experience or an equivalent combination of education and experience.
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