ALL APPLICANTS MUST BE ENROLLED AS A STUDENT WORKING TOWARD A BACHELORS DEGREE IN COMPUTER ENGINEER/INFORMATION TECHNOLOGY (OR EQUIVALENT ACCREDITED DEGREE) IN TIME FOR TARGETED START DATE OF SUMMER 2013. MUST BE WILLING TO RELOCATE AS NECESSARY TO RTP, NC.
This role will provide technical support assistance by developing tools to assist w/ lab and inventory management; assist installation and configuration of lab infrastructure components providing service to several support teams; The role uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Candidates in this roll will assist with building of lab hardware/software configurations for debug of customer problems and utilize network trace and monitoring tools to assist with debug of traffic problems. Candidates for this position should be able to demonstrate problem determination/problem source identification skills and are able to use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Candidate may potentially work with one or more of the following: DS5K, San Volume controller, V7000, Brocade, Cisco.
Candidates should be able o Communicate action plans as appropriate. Recommend and implement new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high client satisfaction.
- High School Diploma/GED
- Basic knowledge in Demonstrates Problem Determination ability
- English: Fluent
- At least 1 year experience in Demonstrates Problem Determination ability
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
International Business Machines Corporation (IBM), is an information technology (IT) company. s major operations include Global Technology...