Client Service Consultant (Client Account Support Specialist)
Cigna - Carmel, IN

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Job Description Role Summary:

The positions is responsible for responding to complex service inquiries requiring Sales involvement, solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and the overall service experience. Coordinates with Sales to ensure service needs are met and potential problems are averted.

This position will require consultative thinking when decisions are needed in real time and for brokers or clients. These decisions or explanations may include how benefits are administered across platforms, the intricacies of specific products and how our networks work. The person in this role must be able to balance capability with client desire and set expectations appropriately with new and existing clients.

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Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security....