Client Service Consultant (Client Account Support Specialist)
Cigna - Carmel, IN

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Job Description Role Summary:

The positions is responsible for responding to complex service inquiries requiring Sales involvement, solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and the overall service experience. Coordinates with Sales to ensure service needs are met and potential problems are averted.

This position will require consultative thinking when decisions are needed in real time and for brokers or clients. These decisions or explanations may include how benefits are administered across platforms, the intricacies of specific products and how our networks work. The person in this role must be able to balance capability with client desire and set expectations appropriately with new and existing clients.

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CIGNA - 14 months ago - save job - block
About this company
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With a significant position in the US health insurance market, CIGNA covers some 11.5 million Americans with its various medical plans. The...