This job contributes to Starbucks' success by applying knowledge of business requirements and systems technology to effectively support existing processes/applications while identifying, designing, and deploying enhanced process and technology solutions supporting the operational requirements and/or strategic initiatives of a specific business unit or function. Defines overall business requirements and provides process consulting on projects and sustainment initiatives of low-to-moderate scope and complexity. Coordinates functional requirements and solution design activities across initiative teams, various Information Technology (IT) groups, and business stakeholders to collaboratively develop effective solutions. Leverages subject matter expertise to drive the resolution of more complex business technology challenges. Coaches and mentors less experienced analysts.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Gathers, analyzes, and documents business requirements to support the design and development of technology and/or process solutions
Leverages relevant process and technology expertise to propose appropriate solution options
Translates business requirements into technology solutions. Clearly defines and communicates targeted functional solution via functional design specifications. Verifies technical designs satisfy functional requirements.
Leads iterative solution design and prototyping efforts
Performs application configuration in support of solution delivery initiatives
Coordinates solution delivery activities with vendors as required
Leads solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results.
Creates system and end-user documentation to support new system implementation, enhancement deployment, and incident management efforts. Delivers training and performs knowledge transfer to team members as required.
Supports project initiation efforts by assisting in the definition of project scope and the development of work plans, estimates, and timelines
Production Support
Leverages subject matter expertise in analyzing and troubleshooting complex system/user issues to drive resolution and determine root cause
Coordinates issue resolution efforts across peer support groups, technical support teams, and vendors as required
Effectively coordinates and communicates issues resolution with end-users
Correlates related production issues and assesses trends to identify broader improvement opportunities
Extends technology support internationally to support global business operations
Coordination/Leadership
Effectively facilitates/negotiates through challenging situations
Interfaces across all organization levels comfortably with internal business customers, technical support resources, and external business partners
Leads/influences groups though effective decision making
May lead project teams or direct the activities of a given project phase
Supports the development of less-experienced analysts through coaching and mentoring
Supports team building and internal process improvement efforts
Relates system solutions to broader organization strategies and objectives
Qualifications
Summary of Experience
Process Manufacturing System - analysis, development, implementation and support - Oracle Process Manufacturing (4 years)
Oracle Applications Discrete Manufacturing, Inventory and/or Oracle WMS experience would be preferred (4 years)
Relevant functional/business process experience (7 years)
Solution design, testing, and implementation experience (7 years)
Application and system configuration experience (7 years)
Production support, system maintenance, upgrades, and enhancement delivery experience (7 years)
End user support and documentation experience (6 years)
IT Project experience as project resource or lead (2 years)
Required Knowledge, Skills and Abilities
Knowledge of system development methodologies with experience throughout the full project lifecycle
Ability to identify/define technology solutions delivering required business capabilities
Knowledge/skill to objectively assess benefits, costs, and viability of proposed solution options- Knowledge of business process design and ability to drive process improvement initiatives
Ability to design and deploy highly reliable and scalable global technology solutions
Ability to develop clear, thorough functional design specifications that drive effective solution development
Knowledge of effective testing practices and methodologies
Ability to define and execute appropriate test scenarios to validate system solutions
Strong analytical and problem-solving skills
Ability to effectively utilize available tools and resources (internal and external) to resolve issues
Intermediate skills in Microsoft Office applications such as Word, Excel, Visio, and Project
Knowledge of SQL and ability to utilize ad hoc query tools (i.e. TOAD, SQL Plus) to troubleshoot system issues
Ability to influence and coordinate the efforts of others
Ability to coach/mentor less-experienced analysts
Ability to work effectively in self-directed manner
Job
Business Systems
Primary Location
US-WA-Seattle
Schedule
Full-time
Starbucks - 11 months ago
- save job
-
block
