Front Desk Shift Manager - InterContinental Hotel near the Galleria
InterContinental Hotels Group - Houston, TX

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Do you see yourself as a Front Desk Shift Manager ?

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

This role oversees the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

Manage all aspects of front desk operations for assigned shift. Schedule employees to ensure proper coverage.
Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution.

Two years front office/guest services experience including supervisory experience. Prefer hotel experience.
You may be required to work nights, weekends, and/or holidays.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer M/F/D/V

About this company
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InterContinental Hotels Group PLC (IHG) is an international hotel business, which owns a portfolio of established and diverse hotel brands,...