JPMorgan Chase creates lifelong, engaged relationships with our customers by being a trusted provider of financial services. Our employees embrace our values of Integrity, Collaboration, Service, Ownership and Innovation.
Fraud Risk Ops Analysts…
Have excellent attention to detail and concern for all aspects of the job
Are able to evaluate and analyze data from multiple sources in a fast-paced environment
Have amazing communication and personal skills
Are focused on the customer
Make decisions quickly that are consistent with policies and procedures to ensure positive resolution
Are passionate and knowledgeable about preventing and investigating Fraud, and keeping up on latest industry trends
As an Analyst, you will be working in an Inbound and Outbound call environment striving to minimize and prevent losses resulting from high risk and fraudulent monetary and non-monetary transactions. You will work under general supervision and demonstrate some judgment capability to review and/or investigate routine risk transactions or reports. In accordance with departmental procedures and Federal Regulations, you will take proactive measures to prevent losses through blocking ATM/debit cards, analyzing suspicious account activity and properly reporting and categorizing activity that has created loss exposure. You will operate in a team environment and will communicate directly with customers as a primary component of your job responsibility. You will also rely upon effective relationships with Corporate Security, the Law Department, account officers and other representatives from various lines of business, and outside financial institutions.
Your daily activities will include:
Performing routine account activity review of high risk transactions
Customer contact to validate ATM/Debit card activity
Following standard procedures and action plans to reduce exposure on suspect items and/or transactions
Opening fraud or loss cases as necessary and ensuring that case files are accurate and complete with all appropriate dispositions and detailed notes
Depending upon specific function, position may communicate actions on suspect items to branch personnel, customers, Fraud Hotline and
Corporate Security as necessary
Ensuring that regulatory, legal, bank and audit requirements are met
Shift schedules will vary:
Thursday - Monday: 7am - 4pm
Thursday - Monday: 11:00am - 8:00pm
Thursday - Monday: 4pm -1am
Sunday - Thursday: 11pm -8am
These schedules will include both Saturday and Sunday as a regular work day.
If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase. Further information about careers at JPMorgan Chase can be found on our website:
At least one year of experience in Operations, Retail and/or Deposit Risk Management, Call Center, or comparable function
Excellent communication skills, both written and oral
Must be very willing to work in an environment that requires heavy phone-based customer interaction
Strong interpersonal skills; professional, courteous, friendly and empathetic
Strong problem-solving skills and ability to make swift, sound judgments.
Ability to positively adjust to a rapidly changing environment
Basic computing skills, including mouse usage, keyboard usage, and proficiency in launching applications and maneuvering in a Windows based
Ability to key data at 30 WPM
High school diploma or equivalent
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
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