Branch Manager I - South Norwood
Sovereign Bank - Norwood, MA

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This full time position is located at 444 Walpole Street Norwood, MA 02062.

Job Duties

Manages the delivery of Customer First Service Excellence

Responsible for the administration of sales, service, operational efficiency, risk applications, internal control and HR management activities to meet bank objectives for the branch.

Develops a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees

Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships

Reports to the Retail District Executive.

Analyzes branch expenses and implements strategies to reduce overhead

Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by Sovereign Bank

Focuses on increasing Sovereign Bank products and services, sales, number of clients, its business relation with the bank and always following the established policy and procedures

Is responsible for managing branches Tier 3 or 4, usually less than 5 FTE Team Members, and ensuring that they and the branch meet or exceed their goals

Manages, coaches, directs and motivates every branch team member to promote and maximize sales opportunities. Oversees CCG/BCG tool and manages employee¿s sales initiative

On the SME side, focuses on companies with revenues less than $3.0 Million, performing significant calling activity on existing SME customers, prospects and Centers of Influence, to develop new business and to retain or expand existing business

Opens new accounts, takes loan applications and closes loans obtaining
and analyzing necessary personal financial data, credit reports, appraisals, flood certifications and lock-in rates and following the risk policy and procedures of Sovereign Bank

Participates in branch functions and community activities to promote
Bank¿s image and growth ensuring that Sovereign Bank maintains a strong local presence

Takes responsibility for delivering Customer First Service Excellence which meets and exceeds the customer¿s expectations


HS Graduate or Equivalent

Experience - Between 1 and 5 Years

Proven track record of excellent sales management in a financial service

Broad general education with financial and commercial lending experience

Ability to address small groups of people in order to effectively sell bank services

Proven leadership quality with strong ability to supervise and instruct

Must be familiar with the respective community

Proven communication skills, math skills and proven ability to meet deadlines and branch goals. Strong PC skills including: Word, Excel, Access, PowerPoint and Internet

Very Strong Business to Business Selling skills and advanced knowledge of all Retail and Small business products and services in SME credit.

Pay Details

Grade 08

Contact Information

Job ID 53494


Performs job requirement/responsibilities in compliance with applicable laws and regulations

To express interest in and be considered for a position, please provide your background information and work experience by completing the employment application in its entirety. Incomplete information may result in rejection of your application from consideration.

About this company
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Santander Holdings USA is the parent company of Sovereign Bank, which reigns in the Northeast with more than 700 branch locations....