The maintenance position provides a wide range of facilities maintenance and custodial services for the hotel and performs the responsibilities of the hotel's maintenance department. Performs comprehensive mid-level technical maintenance, troubleshooting, and repair of hotel facilities, physical plant, and equipment. Ensures compliance with all OSHA and similar regulations regarding performance of work within the control or performance of the hotel's maintenance department. May be placed on-call to work extended hours, as required by hotel management or hotel needs. Protects guest privacy and safety when within reasonable control of the position to do so.
Duties and Responsibilities:
A list of major tasks of the position follows. The essential functions of the position are indicated by the heading in bold. The list of essential functions is not exhaustive and may be supplemented as necessary.
1. Maintenance of Guestrooms and Public Areas (70%)
Oversees the completion and documentation of maintenance work orders; works with other maintenance staff as necessary, and performs quality inspections of work performed by outside contractors and vendors, as appropriate. Performs preventative maintenance in guestrooms and common areas. Works with housekeeping to assure all guestrooms are guest-ready. Performs and conducts maintenance and repair of all building facilities and systems, including electrical systems, heating, ventilation, and cooling systems, boilers, and water and plumbing systems; performs maintenance and repair tasks as appropriate. Investigates and troubleshoots problems with facilities and systems throughout the hotel, and coordinates problem resolution, repair or replacement with Capital Department and outside vendors as appropriate. Troubleshoots and resolves or oversees resolution of routine maintenance issues or problems, including basic mechanical or other equipment malfunctions. Oversees and coordinates routine facilities maintenance activities for the hotel, to include snow removal; may perform other routine tasks, as required Monitors, operates, and troubleshoots routine and periodic maintenance programs for the hotel. As appropriate, coordinates external service companies and vendors to schedule repair or maintenance work and ensure timely and effective work completion. Requisitions, purchases or obtains as necessary maintenance supplies, tools and equipment; parts; materials, supplies, tools and/or equipment as appropriate and authorized. Maintains records of all maintenance activities and repairs. Ensures proper care and use of maintenance of tools, equipment and supplies; observes and promotes workplace safety and environmental practices and is familiar with and complies with all OSHA, state and local safety and regulatory requirements relating to all maintenance functions and activities and related work.
2. Safety and Security of Guests and Associates (10%)
This position is responsible for protecting the safety and security of the guests, within reasonable limits. Maintains guest privacy by locking all guest room doors, ensures guest belongings are housed in the guest room, and lost & found items are returned to the front desk to be logged and stored. Maintains high standards of respect for guest privacy that ensures guest valuables are not removed and/or damaged by this position. Maintains security for the guest, inn, and fellow associates by following established procedures for the use of maintenance keys including signing in and out for they keys on a daily basis. Reports any suspicious activity by guests or others or any unsafe conditions to manager and front desk in a timely manner.
Strictly follows all safety rules and regulations as stipulated by company including proper maintenance safety procedures, lifting techniques, transportation of maintenance supplies. Immediately reports any on the job injury or illness to the General Manager.
3. Quality Standards and Procedures (10%)
Assists General Manager in Quality Assurance Evaluations to ensure the hotel is meeting all maintenance standards. Meets guestroom and hotel cleanliness, maintenance, and property upkeep standards at all times in accordance with the Quality Assurance department. Provides excellent customer service to exceed the guests' expectations.
4. Provide Custodial Services as Needed (10%)
Assures all interior and exterior areas are kept clean, clutter free, and policed of trash. Performs exterior cleaning activities such as pressure washing, painting, mopping, and resurfacing.
5. Other Duties
Performs all related duties as assigned by the General Manager.
This job description is to be used as a guide for accomplishing departmental as well as company objectives, and covers only the primary functions and responsibilities of the position.
All personnel of Park Management Group shall demonstrate professional behavior supportive of our service role, including, but not limited to the following:
Demonstrating and encouraging an enthusiastic commitment to quality performance and continuous improvement. Demonstrating dissatisfaction with and working to improve less than excellent performance. Fulfilling responsibilities with honesty, integrity and in full compliance with legal and company requirements.
Possessing a positive attitude and work ethic as well as being a motivator to fellow co-workers and support staff. Ability to welcome changes and challenges. Prepared to deal with customer situations and requests and the ability to respond quickly to meet the guests' needs and expectations to ensure customer satisfaction and brand loyalty.
Participative and interactive performance style. Self-empowered to complete daily tasks and assignments with little supervision at times. Self-reliant and independent work style as well as ability to work well under pressure. Ability to communicate effectively with guests and fellow co-workers.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High school diploma or GED and at least 3 years of experience that is directly related to the duties and responsibilities specified. Apprentice status or higher in electrical, plumbing or HVAC/mechanical trade preferred but not required. Concise, clear verbal and written communication skills. Regular work attendance which includes flexibility in work schedule that may include afternoons, nights, weekends, and holidays. Excellent customer service skills. Demonstrates ability to interact with coworkers in a variety of situations and maintains a calm demeanor in a stressful environment. Also preferable are the following experiential skills and abilities:
Organizing resources and establishing priorities.
Knowledge of supplies, equipment, and/or services ordering and inventory control.
Recording maintenance work performed
Strong working knowledge and understanding of building electrical systems, HVAC systems, low pressure boilers, plumbing, and water supply systems
Basic carpentry, sheetrock, painting, cabinetry, door lock, and hardware skills.
Ability to read and interpret technical manuals and mechanical and electrical documents and specifications.
Ability to use hand and power tools applicable to tasks.
Ability to perform preventive maintenance on a range of facility equipment in accordance with established guidelines.
Ability to dismantle, repair, install, or move machinery and mechanical equipment.
Language Skills:
Ability to read and interpret documents. Ability to write information on status reports and to convey the information easily to designated staff. Ability to interact with the guest at all times to determine guest needs and meet expectations.
Physical Demands:
While performing the duties of this job, the employee is required to walk, stand, push, pull, carry, lift, kneel, see, talk, hear, read, and bend. The employee is frequently required to remain on their feet for long periods of time as well as to demonstrate ability to kneel and reach into recessed areas. The employee must be physically fit and able to perform physical tasks on a repeated basis. Possession of a valid driver's license is a requirement for this job. Work involves considerable exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. Considerable physical activity is associated with this position which requires heavy lifting, pushing, or pulling required of objects up to 50 pounds. Must be capable of climbing and working from ladders up to 36 feet. Work environment may often involve exposure to hazards or physical risks, which requires knowledge of and following all applicable safety precautions and requirements.
PMG Hotels - 12 months ago
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