Industries Specialist 1
State of Washington - Aberdeen, WA

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Correctional Industries, Stafford Creek Corrections Center NOTE: THIS POSITION IS IN THE EXEMPT MANAGEMENT SERVICE AND EXEMPT FROM WASHINGTON STATE CIVIL SERVICE LAWS. THIS POSITION SERVES AT THE PLEASURE OF THE SECRETARY OF THE DEPARTMENT OF CORRECTIONS. The Department of Corrections, Correctional Industries (CI) is seeking a highly motivated and qualified individual as an Industries Specialist 1 (IS1), in the Customer Care Unit, at Correctional Industries Stafford Creek Corrections Center in Aberdeen, Washington. Correctional Industries is committed to maintaining and expanding offender work training programs which develop marketable skills, instills and promotes positive work ethics, and reduces the tax burden of corrections. AGENCY PROFILE: The Department of Corrections, as a partner in the criminal justice system, enhances public safety, administers criminal sanctions and programs in accordance with the law, and provides leadership for the future of corrections in Washington State. The Department consists of the Office of the Secretary, Prisons Division, Government, Community Relations & Regulatory Compliance Division, Community Corrections Division, Administrative Services Division, and Health Services. The Department employs over 8,000 staff and has a biennial budget of approximately $1.8 billion. DOC Offers: - Flexible schedules - Comprehensive compensation packages - Training and development opportunities - The fulfillment of public service

Duties:
  • Receives customer or CI account executive inquiries. · Reviews all orders for correct product information, pricing and options including substitutions. · Works with the IS2 Customer Care Supervisor to coordinate with the Operations and Production Manager to establish product capacities and delivery dates. · Interacts with customers, staff, and offenders to satisfy requests for information regarding products, orders status, and special requests. · Responsible for recording inquiries/requests into Customer Service database. · Accountable for adequate, efficient coverage of the unit’s customer service lines. · Communicates directly with the Customer concerning product delays, deletions or substitutions. · Oversees the receipt and timely, accurate tracking of customer orders. · Collects, reviews, and distributes mailed, faxed, and emailed CI customer feedback surveys for processing. · Oversees, trains and monitors offender workers in accurate daily entry of orders, data retrieval, and updates to the Customer Service database.
Qualifications:
Required: · High School graduation or equivalent. · Two years customer representative experience. · Strong computer skills with Microsoft Office products. · Ability to articulate clearly via phone, email, and in person. Desired: · Sales experience · Experience in training · Experience working in a correctional facility.

Supplemental Information:
'The mission of DOC is to improve public safety.' For additional information about the agency, please visit www.doc.wa.gov . IMPORTANT NOTES: From July 1, 2011 through June 30, 2013 a 3% temporary salary reduction is in effect for most state positions. The salary range noted in this recruitment announcement reflects this temporary reduction. For specific information see: Temporary Salary Reduction Info . · Please include a minimum of three professional references with your application . A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates. · All DOC employees are fingerprinted for a criminal history background check. · Employees work with offenders in a potentially hazardous setting. Please consider this when deciding whether to apply. · We are committed to maintaining a drug and alcohol free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, including marijuana, will be disqualified from consideration. · Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position. · Tuberculosis is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment may also be required. Employment is not contingent upon test results. · If this position is included in a Union Shop, employees will be required to become members within thirty (30) days of employment. We are committed to hiring individuals who possess core diversity competencies: · Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace. · Work effectively with men and women of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic and cultural backgrounds. · Respectfully acknowledge people’s differences and recognize these differences as important and valuable. · Promote inclusiveness. · Be culturally sensitive and appropriate. · Respect and value diverse backgrounds and traditions. DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability. For questions about this recruitment, or to request reasonable accommodation in the application process, please email ashleigh.berry@doc.wa.gov or call us at (360) 725-9177. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.

State of Washington - 17 months ago - save job - block
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