US Citizenship Required for this Position
No relocation assistance available
Number of Openings
This position supports the US Army Corps of Engineers IT Services Program.
The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
Provide installation and support services for computer hardware, standard and local software applications, communications, e-mail accounts, desktop and laptop systems, multi-function output devices, and computer support to both local and remote users. Provide installation services to include managing the setup, installation, moves, adds, and changes for IT hardware and software. Assist users with hardware, software, and operational support requirements using industry standard practices. Tickets will be retrieved from the Remedy system. Technicians shall coordinate efforts with other Help Desks to resolve CEFMS, e-mail, VPN, or other problems. Troubleshoot IT related hardware, e.g., computers, laptops, printers, scanners, speakers, PDA’s, cell phones, monitors, desktop cameras, and other peripheral devices, software, etc., to determine the best method of repair. When necessary coordinate the repair activities with the manufacturer or extended warranty vendor. Have basic LAN (Local Area Network) and WAN (Wide Area Network) operational knowledge and/or general working knowledge of how devices on a network communicate with each other. Provide IT services for MS Internet Explorer applications, common system software, USACE, and local District applications. Provide IT infrastructure after hours & weekend support as necessary. Provide VTC support including managing, operating, maintaining, confirguring, testing and reporting on VTC services, operating in both classified and unclassified modes and to include both fixed and portable VTC systems. Provide Audio Visual (AV) support including A/V input and output devices, operating system software, and application system software. Provide IT assistance at local and remote conferences when necessary. Work Schedule: 8hrs/day Monday - Friday.
HS Diploma with 2 - 3 years experience supporting PC computer hardware and software
*Experience supporting, installing, troubleshooting PC Client Operating systems (Microsoft XP, Windows 7).
*Experience supporting and knowledge of Basic Ethernet IT network architecture and devices.
*Customer service/Support Skills.
*Enhanced PC hardware and software troubleshooting skills
Security Clearance Requirements - Secret
Security Clearance Required Prior To Start - Interim Secret
8570 Baseline Requirements (IAT Level) - IAT Level I
8570 Baseline Requirements (Description) - Comptia A+
Northrop Grumman Corporation is a leading global security company providing innovative systems, products, and solutions in aerospace, electronics, information systems and technical services to government and commercial customers worldwide.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.
Northrop Grumman is a leading global security company providing innovative systems, products and solutions in aerospace, electronics,...