Manager, Program Management
SapientNitro - Chicago, IL

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Welcome to SapientNitro, where ideas reign supreme. Here, customer experiences are what drive us, game-changing marketing is conceived, awards are won, and technology is at the very heart of bringing our creative ideas to life. There’s no shame in being ambitious here; career growth is a priority for us – we help one another climb, we don’t climb over one-another. Clients aren’t just customers, they’re partners. Integrity and a team-driven environment serve as incubators for entrepreneurial minds. Getting goose bumps? Good. If you’re ready to be an idea engineer with some of the best collaborators in the industry, let’s see where you can put your talents to work.

Job Title:
Manager, Program Management - Project Manager

Job Summary:
The primary functions of this position include project and program management, client management and team leadership. The Manager, Program Management position requires a sufficient breadth and depth of expertise in Sapient’s capabilities to lead large multi-disciplinary teams of people to successfully deliver integrated client solutions. The most typical project roles for the Manager, Program Management are Project Manager (PM), on projects with team sizes ranging from 15-20 people.

The Manager, Program Management manages complex, multi-track projects or small-scale programs to an acceptable level of risk by balancing scope, time, cost and quality while maintaining a positive environment that promotes individual development and high performance standards. He/she uses advanced problem solving skills, business skills, solid verbal and written communication skills, excellent relationship building skills, as well as strong leadership and team management skills. He/she must have a solid understanding of project management tools and approaches to manage complex, multi-disciplinary projects and the flexibility to lead diverse and dynamic teams to deliver balanced integrated solutions to our client’s challenging business problems.

In performing the essential functions of this role, the work environment is fast-paced, moderately noisy and team-based. Additionally, frequent overnight travel is required.

Key Responsibilities:
Structures and manages integrated, multi-track projects and/or programs of multiple projects. Leads the development and tracking of integrated project plans. Adapts and applies the Sapient Approach to meet project and program objectives and client business drivers. Establishes and maintains project and/or program communications. Oversees project estimations and staffing. Oversees the development of project deliverables. Establishes and maintains processes to manage scope over the project lifecycle. Identifies and manages project and/or program issues. Sets project quality and performance standards. Assesses and manages risk within, and across, multiple projects. Maintains project tracking and information systems

Partners with other project leaders to lead teams of 15 people. Builds and structures the project team to ensure maximum performance. Provides purpose, direction and motivation to team. Clarifies and communicates project objectives and success criteria. Ensures key project and program-wide roles and responsibilities are defined. Ensures the use of best practices and applies lessons learned from previous projects. Ensures a positive, collaborative work environment for the team. Directly supervises the work of Associate Project Manager(s), Track Leads & Domain Leads. Mentors and coaches project team members, as appropriate. Manages third-party partner and/or vendor relationships, as necessary

Responsible for ongoing client satisfaction. Manages peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.). Develops relationships with, and ensures the appropriate participation of, key client stakeholders and client executives. Provides day-to-day project contact for the client

Maintains awareness of the current industry environment that shapes opportunities for client solutions (i.e. news events, trends, mergers, etc.). Works with business unit leadership to pursue, shape and sell holistic Sapient client solutions utilizing innovative sales tools and strategies. Participates in recruitment and hiring activities, including interviewing and conducting hiring exercises for Associates, Sr. Associates, and other Managers in the Program. Management Domain. Manages the career of multiple individuals

Participates in, and assists with, company events such as training and internal initiatives. Contributes to the ongoing development of the. Program Management Domain and community at Sapient. Participates in progress and quality reviews of other projects. Actively shares knowledge and learning from project experiences

Job Requirements:
Bachelor’s degree required, MBA/ Master's degree preferred
5-9 years project management experience in successfully delivering marketing and technology solutions; consulting experience preferred
Mandatory experience leading diverse project types and future interest should include supporting the following project types: technology, creative and strategy
Experience using object oriented design and development methodologies- Agile experience required
Led diverse teams of 15 or more people in dynamic and fast-paced environments in a globally distributed model, with resources representing multiple disciplines (such as marketing, technology, creative, production)
Accountability for budget or client revenue of $3M and higher
2 years of client management experience with primary accountability for peer-level client relationships at the executive level across marketing & technology departments; experience should include external client management and negotiations
Experienced multiple full project lifecycles from business development to final delivery
Experience managing multiple projects simultaneously (preferably in an integrated program)
Experience and interest in supporting new business initiatives
Demonstrated ability to craft and define a strategic business solution based on broad client goals

About SapientNitro:
SapientNitro SM , part of Sapient®, is an integrated marketing and technology services firm. We create and engineer highly relevant experiences that accelerate business growth and fuel brand advocacy for our clients. By combining multi-channel marketing, multi-channel commerce, and the technology that binds them, we influence customer behavior across the spectrum of content, communication and commerce channels, resulting in deeper, more meaningful relationships between customers and brands. SapientNitro services global leaders such as Chrysler, Citi, The Coca-Cola Company, Lufthansa, Target and Vodafone through our operations in North America, Europe, and Asia-Pacific. For more information, visit http://www.sapientnitro.com/ or follow us on Twitter @sapientnitro .

Sapient is a registered service mark of Sapient Corporation.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role, which include hearing, speaking, typing, and occasionally moving and/or lifting up to 15 pounds.
Keywords: project management, client management, scope, project planning, estimation, delivery, erosion, team management

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