Technical Support
United Information Technologies - Tampa, FL

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: Change Coordinator - Technical Analyst 1 / Application Support Analyst

  • Three to Five years experience in Change Management & Release Management
  • One to Three years background in I. T. Telephony – ability to understand terms and business functions
  • BS in Computer Science - with proven skills working on I.T. projects: Production support technical skills desired
  • Excellent Facilitation & follow-up skills to track and document action items, document changes, and closure tasks
  • Excellent English written & verbal communication skills are important in this position
  • Excellent Microsoft Office (Excel, Word, Power Point) skills
  • Ability to take ownership of Change Coordination tasks, ensuring changes are documented & completed on time
  • Ability to collect, facilitated, and present change analysis status Metrics, & reports
  • Ability to drive and complete release or change analysis with technical staff, while making sure all deliverables are met
  • Willingness to learn quickly and be a self-motivator
  • Knowledge of application production support processes (trouble management, change management, crisis management) desired
  • Understanding of scheduled jobs; including pre-production testing, production staging, production monitoring, Installation of application upgrades on test & production environments.

United Information Technologies - 4 years ago - save job