Senior User Researcher
Etsy - Brooklyn, NY

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Etsy is seeking a talented Senior User Researcher to join our team. You will be the critical driving force behind gathering user insight and using it to inspire and inform product design. User research is still relatively new to Etsy, and you will be pioneering that competency and helping to define and evolve this role.
As a member of Etsy's product team, you will work side-by-side with Product Managers, Designers and Engineers to create and implement successful, meaningful features and products for Etsy's community. This position is based in Brooklyn, NY.

About the Product Team

The product team at Etsy believes that the work we do is part of a larger creative culture represented by the hundreds of thousands of inspired makers who make Etsy such a wonderful marketplace. The User Researcher will be the newest edition to the Product team, and they will have a huge opportunity to shape the future of Etsy! You’ll be working in a new role, and pioneering the research around new product innovations.

About the Job

As a Senior User Researcher at Etsy, you will:
Work with Product Managers, Product Designers and Engineering to conduct user research on multiple Etsy products and experiences

Proactively design studies intended to understand user behavior and beliefs

Understand and incorporate complex technical and business requirements into research

Develop a solid research approach, timeline and plan for each project

Share tangible findings and prioritized recommendations to the team on a regular basis

Think strategically about incorporating user research best practices into future Etsy product development

Manage third-party research vendors as necessary

Be able to attract, hire and retain user research talent as the team expands

Evangelize best practices for research across the company

About You

BS, MS, or PhD in Human-Computer Interaction, Human Factors or related field

3-5 years conducting user experience research and/or market research

In-depth understanding of qualitative and quantitative research methods, user-centered design principles and tools

3-5 years working with product and user experience designers on products that have shipped

Excellent written and verbal communication

Self-motivated, detail-oriented and able to manage multiple projects simultaneously

About Us

Etsy is the marketplace we make together. We have 20 million members in over 200 countries. In 2012, our sellers grossed more than $850 million in sales. Our mission is to reimagine commerce to build a more fulfilling and lasting world.

Our offices are like this http://www.avc.com/a_vc/2010/09/the-office-matters.html and this http://www.officesnapshots.com/2010/10/11/etsy-offices/ . We're empowered and expected to be ourselves, share our ideas and figure out what we can each do to keep Etsy evolving. We have full company-paid benefits, including family and domestic partner benefits, humane working hours, couches, quiet spaces, lunch twice a week and handmade desks.

We're growing rapidly and are well-funded with a proven business model and established revenue to help us continue serving our community.

What’s Next

If you're interested in joining the team, please send us your resume and portfolio or work samples. As you’ve probably guessed, Etsy is a place that values individuality and variety. So use your judgment and write to us in your own voice. If you practice a craft (besides writing), curate a blog, or have an interesting side project, we’d love to hear about it.

Etsy - 19 months ago - save job - copy to clipboard - block
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Etsy is a marketplace, but it's also a community made up of many different individuals with many different lives and points of view. I...