Manager of On-Site Solutions
BioStorage Technologies - Thousand Oaks, CA

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BioStorage Technologies is the premier, global provider of comprehensive sample management solutions for the bioscience industry. We were founded in 2002 and are a privately held organization headquartered in Indianapolis, Indiana with an additional full-service site near Frankfurt, Germany. Our mission is to provide our clients with world class, biorepository services, exceeding clients' expectations of service, value and quality while setting the industry standard for the storage, management and logistics of samples. Manager of On-Site Solutions Utilizing your working relationships and leadership skills, you will provide direct, hands-on leadership of all Biorepository and Sample Preparation personnel. In managing these multidisciplinary personnel, you will ensure quality execution of Biorepository policies and procedures. You will also direct and implement the day-to-day tactical activities associated with Biorepository activities and Sample Preparation. We will rely on you to create and implement Biorepository and Sample Preparation policies and procedures which result in attaining departmental milestones and achieve high levels of client satisfaction. Responsibilities include: Oversee day-to-day operations of Biorepository including: Receiving and coordinating retrievals of materials coming into and leaving the facility. Contact and handling of potentially biohazardous materials including blood, body fluids and other tissues from various sources (typically in a frozen state) Working with biological materials at various temperatures Data entry of information related to the biological materials into a proprietary computer database Sample preparation services as directed by customer of BST protocols Provide leadership of multidisciplinary teams toward a common objective Responsible and accountable for all activities and outcomes of assigned personnel Responsible for overall fiscal management of areas of responsibility; ensure all quoting/billing documents are harmonized and accurate Responsible for monitoring obligations in client master service agreements and contracts to ensure that Biorepository and Sample Preparation activities meet these contractual obligations Create actionable strategies that ensure the smooth and timely start-up, integration, and quality execution of Biorepository and Sample Preparation projects Develop metrics and new business processes that align with a global strategy and achieve consistent high levels of client satisfaction Propose recommendations and solutions that increase the likelihood of consistent operational success Develop appropriate best practices resulting in standardized and streamlined global processes and efficient use of resources Establish overall department vision and drive for continuous improvement initiatives, develop and monitor effective performance metrics, and coach and develop department members Work with other functional areas to develop and implement project and resource planning Identify, monitor, and maintain the appropriate department resources to successfully achieve milestones and high levels of client satisfaction Determine and monitor cost drivers to assist in prospective identification of profitability and resource planning Balance workload within and across departments to meet operational and client requirements Develop and implement an integrated and effective planning (resource planning, specimen project grouping, etc.) and forecasting tool Develop, implement and monitor processes that strive for an effective balance between flexibility/customization and process efficiencies designed to work effectively across functional departments, to remove potential roadblocks and resolve organizational conflicts concerning people, resources, facilities, etc.; and that ensure appropriate escalation of issues and continuous, appropriate communication of issues across the organization Communicate regularly with sales account managers for assigned clients; develop relationships with targeted clients Ensure all service failures are identified, investigated, and resolved appropriately; proactively manage and drive the resolution of client issues; promote continuous process improvement Work closely with the Sr. Director of Global Biorepository Operations and staff to develop strategic initiatives that focus on overall performance metrics, client satisfaction, and leading indicator mechanisms that are meaningful and drive quality and efficiency improvements Provide general scientific and operational knowledge to Sample Preparation and Management Ensure maintenance of all facility equipment including freezer units and generator is done timely and in accordance with BioStorage Technologies SOPs
Bachelor's degree in a Science related field required; Master's degree preferred Fluent in English (verbal and written) Minimum 5 years of clinical laboratory experience Minimum 3 years of management and supervisory experience Excellent computer skills in MS Word, Excel and Outlook Proficient with Internet for research and working with companies, Strong orientation to detail Good working and communication relations with colleagues and customers Flexible and adaptable to changing work environments Demonstrated high level of initiative and ability to work independently Ability to organize, prioritize and manage workflow Ability to initiate and complete tasks Excellent problem solving skills Preferred: Master's degree in science related field Multi-lingual Successful completion of graduate-level business courses Central laboratory experience Working Conditions: Working in an area with potentially infectious materials. Responsible for maintaining a clean work environment and enforce universal precautions for pathogens when working in an area considered to be potentially contaminated. Some travel up to 10%, including international travel may be required. Benefits: We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. To Apply: To respond to this position please visit: http://ejob.bz/ATS/jb.do?reqGK=662382 EOE

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BioStorage Technologies serves pharmaceutical developers and manufacturers, non-profit and corporate clinical research facilities, donor...