Customer Service Manager
Hastings Entertainment, Inc. - Butte, MT

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Hastings Customer Service Managers are responsible for the supervision and m anagement of the front counter team leaders and associates working in the front counter area while maintaining a positive team atmosphere. Additionally, they are accountable for training associates and front counter team leaders to company guidelines; and maintaining the consistent execution of key personnel responsibilities.

Brand Competencies:

· Approachability

· Customer Focus

· Time Management

· Integrity and Trust

· Adaptability

Position Competencies:

· Learning on the Fly

· Timely Decision Making

· Delegation

· Conflict Management

· Action Oriented

· Composure

Key Responsibilities:

· Develops, maintains and supervises front counter customer service associates.

· Ensures customer satisfaction, thereby increasing sales.

· Responsible for effective execution of line management and efficient front counter operations.

· Ensures efficient and productive use of labor.

· Communicates associate evaluation deadlines to the responsible supervisors in a clear and timely manner.

· Ensures accurate completion of cash reporting.

· Increases rental video productivity by ensuring FCTL’s manage correct drop box procedures and shelve videos in a timely manner.

· Ensures a safe, clean and secure work environment.

· Ensures accurate completion of training materials.

· Delegates actions from SWAS tours with the Manager to FCTL’s/CSA’s to complete.

· Responsible for posting “opportunity knocks” in common area visible to all associates.

About this company
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