Donor Relations Coordinator I
Florida State University Foundation, Inc. - Tallahassee, FL

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Position Title: Donor Relations Coordinator I
Department: Donor Relations
Division: Office of Advancement Relations
Reports To: Director of Donor Relations
Supervises: n/a

Position Summary

The Donor Relations Coordinator I will manage The Florida State University Foundation's Presidents Club donor recognition society and serve as the liaison between donors and the central Foundation. The coordinator will collaboratively implement stewardship initiatives including acknowledging, reporting and recognizing donors to the FSU Foundation.

Principal Responsibilities
  • Oversee and coordinate logistics of the Presidents Club and Westcott Society, the FSU Foundation's donor recognition societies:
o Assemble and mail Presidents Club and Westcott Society welcome packets to donors who achieve this level of giving;
o In collaboration with OAR and other Foundation personnel, review and, as necessary, refine and develop donor benefits and recognition programs;
o Periodically review Presidents Club and Westcott Society collateral material to determine if updates are needed;
  • Appropriately log donor contact information in Raisers' Edge, the Foundation's prospect management system, and keep constituent development officers (CDOs) appraised of donor issues and questions;
  • Support the Foundation Board of Trustees and the FSU Real Estate Foundation Board of Directors by recording, transcribing and editing minutes and assisting with meeting logistics;
  • Work with communication staff members to develop and refine donor content on oneFSU, our secure, online community;
  • Oversee and coordinate student scholarship thank-you letter process;
  • Assist with the yearly endowed fund stewardship report project;
  • Research and write gift acknowledgement letters for the Foundation's executive vice president;
  • Serve as primary stewardship contact for specific colleges/units and develop targeted stewardship programs tailored to their donors;
  • Assist in the planning, implementation and staffing of appropriate donor recognition and cultivation events that meet specific objectives;
  • Collaborate with other Foundation staff to compile the honor rolls and recognition listings of donors, which includes Presidents Club donors, Westcott Society, Circle of Support and other giving societies as developed;
  • Collaborate with OAR staff to develop messaging, collateral material and events that support donor relations initiatives;
  • Document new departmental processes/procedures and update existing ones;
  • Pursue continuing education and training in Raisers' Edge as well as best practices in donor relations;
  • Protect confidential information;
  • Perform related duties as assigned.
Education and Experience
  • Baccalaureate degree from an accredited university;
  • Two years of experience in a private-or public-sector fundraising organization or customer service environment;
  • Proficient with Microsoft Office products, most notably Excel, Internet navigation and research;
  • Experience with Raiser's Edge or customer management software systems;
  • Functional knowledge of database software, preferably Raiser's Edge, and the Microsoft Office Suite of products.
Physical and Mental Requirements
  • Excellent writing ability;
  • Ability to work flexible hours, including weekends and evenings;
  • Strong project management skills and attention to detail;
  • Exceptionally strong customer service focus and orientation;
  • A self-starter, comfortable working independently and with teams;
  • Excellent communication skill;s
  • Strong organizational, planning and time management skills; attentiveness to detail;
  • Ability to manage multiple tasks;
  • Exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects;
  • Involves sitting most of the time, but may involve walking or standing for brief periods of time;
  • Bend body downward and forward by bending legs and spine, so as to crouch or stoop;
  • Extend hand(s) and arm(s) in any direction;
  • Seize, hold, grasp, turn or otherwise work with hands;
  • Pick, pinch or otherwise work primarily with fingers;
  • Express or exchange ideas by means of the spoken word;
  • Perceive the nature of sounds, receive detailed information through oral communication, made discriminations in sounds;
  • Clarity of vision at 20 inches or less;
  • Ability to judge distances and spatial relationships so as to see objects where and as they actually are;
  • Adjustment of lens of eye to bring an object into sharp focus;
  • Ability to identify and distinguish colors;
  • Observe an area that can be seen up and down or to the right or left while eyes are fixed on a given point.
Environmental Factors

The individual in this position will encounter a work environment as described below. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
  • General office environment;
  • Lighting is adequate;
  • Temperature is regulated and moderate;
  • Low likelihood of unavoidable hazardous conditions;
  • Moderate noise;
  • Moderate dust;
  • Standard technology and office equipment accessible;
  • Automobile travel.