Client Services Manager
General Dynamics C4 Systems - City of Sunrise, FL

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Knowledge, Skills & Abilities
Excellent ability to identify, prioritize and manage critical issues

Requires knowledge of many different types of systems and knowledge of the various government agencies in order to plan and bid a variety of service repair projects or training programs

Requires knowledge of test and repair procedures to effectively execute timely and cost effective repair service

Must have a good familiarity with subordinate's capabilities for effective delegation

Requires the ability to maximize utilization of department personnel in conjunction with Program Management, Contracts Administration, Engineering and QA Personnel in providing responsive service support to the customer

Must exercise proper security procedures in the handling of classified documents

Must exercise good judgment in preparing bids to make certain that all relative factors have been considered

Must maintain a good relationship with project leaders, Program Managers, Contract Administrators and customers

Requires good mental-visual attention

Ability to work with minimum supervision

Ability to work multiple shifts

Ability to work call center environment and meet call center metrics

In-depth knowledge and skills in budgeting, planning, problem solving, and cost analysis

Effective interpersonal and mentoring skills

Skilled in the development, integration and review of system schedules, program schedules, and overall business management processes

Excellent individual planning skills

Presentation skills

May possess high level of skill in advanced program management tools

Education and Experience
B.S. / B.A. in Business Management, Engineering, or related field preferred. Minimum of 8 years of related experience required, preferably operational management experience in a Service based industry or in program planning/cost controls. Must be able to obtain minimum of a secret security clearance.

Must be able to travel 20% of the time
Applicant must be a US Citizen.
No Clearance Required

Experienced with Itronix and Tadpole product line.
Experienced with Siebel 7.1, Great Plains, and MAX

About this company
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For more than 50 years, General Dynamics Mission Systems has developed lifesaving communication products, integrating them into secure...