Location: VA preferred but will consider Off Premises Eastern Time Zone
Pharmacy Account Service Manager
Responsible for providing highly advanced customer service representation and strategic planning for major accounts and serves as a lead for assigned accounts and unit. Essential duties to include, but are not limited to: Provides strategic planning and account management for large accounts. Directs and manages the administration of contractual requirements and obligations. Manages the new and renewal implementation process for accounts. Interfaces with operations to ensure smooth delivery of services. Maintains ongoing account relationships at multiple levels throughout the customers organization. Makes recommendations for improvements as needed to meet customers expectations. Develops effective implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction. Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues. Coordinates open enrollment meetings, renewal process and training sessions. Provides guidance or expertise to less experienced account service managers. Makes routine account visits. Works on special projects as assigned. Performs other duties as assigned.
BA/BS and 5-7 years of experience managing business operations and/or customer relationship or an equivalent combination of education and experience required. Excellent customer service skills required. Excellent oral, written and interpersonal skills required. Strong problem-solving and PC skills required. Local travel up to 50% required. PBM experience a must.
Once an offer is accepted, all external applicants are subject to a background investigation
and if appropriate, drug testing. Offers of employment shall be contingent upon
passing both the background investigation and drug testing (if required).
associate referral process on WorkNet. Official guidelines for the associate referral
- Current WellPoint associates: All referrals must be submitted through the formal
program can be found in My HR.
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WellPoint, Inc. (WellPoint) is a health benefits company serving 35 million medical members, as of December 31, 2008. The Company is an...