The sales associate is responsible for interacting with customers and employees to create a positive, friendly environment. The sales associate maximizes sales by ensuring a neat, clean and organized store. They are responsible for knowing and executing the Outlet Brand Standards and Operational Processes. At Gap Inc. Outlet, we promote putting the customer first, then team and task; the sales associate performs any duty within the store that supports these priorities.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Coordinates with leaders, stock and sales associates to ensure a positive, friendly and efficient customer experience
Acknowledges and provides assistance to customers; locates merchandise efficiently using various methods; answers questions quickly and accurately
Offers style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
Knows and offers information to the customer on current merchandise assortment, store promotions and events
Offers brand credit card to every customer; encourages cardholders to use the card for purchases
Prevents theft and loss through positive customer engagement and application of Gap Inc. Outlet loss prevention techniques
Performs all cashwrap transactions accurately; asks for and/or records customer information; encourages participation in the customer opinion survey
Monitors customer lines at cashwrap and fitting room and alerts a leader when back up is needed; responds quickly to requests for back-up at cashwrap
Expresses sincere appreciation to customer for wait time; thanks customer for shopping in the store
Communicates customer comments regarding the shopping experience to store leadership
Communicates with customers and employees in a friendly and respectful way; contributes to a safe and positive work environment
Upholds all company policies as outlined in the Policy & Procedure guide, including Code of Business Conduct and the Employee Policy Guide
Follows direction provided by store leadership; interprets and acts quickly on business priorities
Positively represents the brand and store by adhering to the Employee Appearance Policy.
Meets or exceeds company productivity standards for all operational processes: Shipment Processing, Markdowns, Merchandise Signage, Replenishment and Recovery of sales floor
Coordinates with leaders and fellow associates for the preparation and placement of merchandise on selling floor
Identifies and communicates opportunities while replenishing size specific quantities throughout the store in response to sell thru.
Ensures neat, clean and organized areas throughout the sales floor and stockroom; performs all assigned cleaning duties
Ensures unsold and/or returned merchandise is returned to the sales floor within established company standards
Reports to a member of the leadership team. Receives daily direction from store leadership and collaborates effectively across store teams.
Ability to communicate effectively with customers and store employees
Ability to demonstrate strong customer focused service on and off the sales floor
Ability to receive feedback and take action when appropriate
Ability to follow written and verbal instruction and meet deadlines on tasks/projects
Ability to utilize retail technology
Ability to lift and carry 30 lbs.
Ability to climb a ladder
Ability to maneuver around sales floor and stockroom
Previous experience in retail preferred
Meets Outlet's part time or full time availability guidelines
Providing our customers with an optimal shopping experience is our #1 priority. We work as a team. When not actively working at the cashwrap or assisting customers with their purchases and returns, team members are expected to perform a variety of cross-functional tasks including merchandising, recovery, fitting room, cleaning and additional tasks as assigned by store leadership or as needed to ensure overall customer satisfaction. This job description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties are listed is not significant.
Store Sales, Stock and Visual