Pillar Hotels & Resorts Housekeeping Supervisor
Oversees and Assists the General Manager, Assistant General Manger with operation of the housekeeping and laundry departments to ensure that the hotel guest rooms, public spaces and other areas of the hotels are immaculately clean, organized and sanitary.
Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas. Reports needed improvements to subordinates and managers.
May assist in scheduling staff according to standards and forecasted occupancy; may assign daily work tasks to employees.
Distributes keys and work assignments to staff while maintaining security of equipment and other supplies issued..
Ensures cleaning and servicing of guest rooms is carried out in a timely and organized manner according to procedures and standards.
Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor.
Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to appropriate department. Follows up to ensure guest satisfaction.
Reports needed repairs of unsafe conditions to supervisor. Documents and communicates maintenance requests to the Engineering Department to ensure hotel service quality standards are met.
Assists with the coordination of the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Works with staff to ensure linen cart and supplies neat and organized to department standards.
Works with staff to ensure lost and found articles are turned into supervisor and secured properly.
Follows procedures for team cleaning and self-inspecting program.
Displays a professional image at all times through appearance and dress.
Note: Other duties as assigned by supervisor or management
Internal: Housekeeping staff: To communicate needed services and improvement. To assign tasks.
Guest Service: To communicate status of rooms, coordinate services, and resolve problems.
Engineering: Communicate anything needing repair.
External: Guests: To provide service.
Vendors: Order and receive supplies.
Education/Experience: Basic reading, writing and math. High school Diploma or equivalent preferred. At least one year in housekeeping is preferred.
Certification and/or License Requirement: None required.
Attention to detail.
Ability to prioritize tasks
Appreciation of clean facilities
Logic and reason
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced environment.
Will be exposed to and working with household chemicals.
Reports to: General Manager, Assistant General Manager
Subordinates: Assistant Housekeeping Supervisor, Room Attendants, Housepersons, Lobby Attendants, Assistant Housekeeper, Laundry Supervisor/Manager, Laundry Attendants
This job description is a general representation of the duties and responsibilities commonly found in Hospitality for this type of position; it may be modified at an individual hotel based upon business necessity.