Provides standard to moderately complex technical support to field engineers and customers
Analyzes technical support problems and identifies customer and internal needs.
Participate in new product releases and beta cycles to ensure information and training requirements are met to support new products
Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.
Exercises judgment within defined procedures and practices to determine appropriate action.Qualifications
Bachelor's Degree + 3 years relevant experience, or a minimum of five years technical experience, or four years technical experience plus certification(s) (i.e. MCSE, MCP, CNE, CCNA) that sufficiently demonstrates ability to analyze, meet deadlines, and problem solve in a product support environment.
- The Ideal candidate will be fully familiar with Symantec products and architecture, able to troubleshoot and identify complex network and software issues.
- Direct customer support experience is essential.
- Exceptional verbal and written communication, customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines.
- Desired Skills include: Oracle, MCSE, A+ certification, CNE, Exchange, Windows based Servers, Novell NetWare, Unix/Linux based Operating Systems, DNS, TCP/IP, routing and IPX/SPX Networking and a working knowledge of network and computer security.
Symantec's future seems to be secure. The company provides security, storage, and systems management software for businesses and...