At-Home Part-Time Bilingual (Spanish) Customer Service Team Member
Asurion 627 reviews - Arizona

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Job Description:
Working at home can be extremely comfortable, convenient and conducive to your lifestyle while allowing you to save money on gas, lunch and work clothing. But unfortunately, most Work-at-Home Opportunities that sound too good to be true usually are.

It's time you got to know Asurion.
Asurion is the global leader in technology protection services. From lost, stolen and damaged wireless handsets to malfunctioning computers or HDTVs, Asurion provides more than 70 million consumers worldwide with best-in-class, next day device replacement. Asurion also offers protection of user content and software.

With several offices and call centers across North America and around the world, plus a rapidly expanding force of Work-at-Home Agents, Asurion has over 10,000 employees dedicated to providing great service.

Over the past 10 years, Asurion has grown to become the largest global provider of value-added services to wireless carriers and their subscribers. If you compare Asurion's growth in that period to the fastest growing public companies, we'd be in the top 1%. This growth reflects our commitment to quality and product innovation...and our passion for delivering services that exceed our customers' expectations.

With Asurion you will be an employee (not an independent contractor), work a set week-to-week schedule, earn an hourly pay rate, receive paid training and rely upon easily accessible support whenever you need it.

What the job involves:
Handling inbound calls from customers regarding wireless handset insurance claims, electronics repair facilitation or roadside assistance requests from wireless customers.


?At least 1 year of call center experience

?Excellent customer service and communication skills

?PC literacy (Windows, web navigation) and 25 WPM typing skills

Time commitment:
Full-time and part-time openings are available and exact schedules will be discussed with each candidate, but evenings and weekends will be required. You must be able to work at your computer throughout your entire shift (minus short breaks and a lunch period) while maintaining a noise and distraction-free environment.

Required equipment:

?PC running Windows 7/Windows XP/Vista with sound card, headset jack or external speakers, 10/100 Ethernet and at least two USB 2.0 ports. Processor speed, space requirements and other specifications can be found at

?High-speed, hard-wired broadband internet connection (see below for details)

?Corded phone connected directly to your hard-wired analog phone line in one of the following locations: Tennessee, Colorado, Arizona, Florida, North Carolina, South Carolina, Dallas, Houston, Oklahoma and Missouri. (cordless phones, cell phones and VOIP digital phone services are unacceptable. Some digital providers are approved. In addition, you must be able to disable voicemail, call waiting and/or an answering machine during your scheduled work time.)

?Telephone headset with noise-canceling amplifier and microphone

?Headset with USB adaptor and microphone capable of plugging into your computer

Broadband Internet Access:
A high speed internet connection that must be able to consistently provide download speeds of 3.0mbps and upload speeds of 384kps. This must be a hard wired service such as DSL/Cable/Fiber; Wireless service or satellite broadband services are not acceptable.

Apply instantly:
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Asurion is an Equal Opportunity Employer M/F/D/V.

About this company
627 reviews
For two decades, Asurion has led the technology protection industry around the globe. The Company provides premier support solutions to...