Technical Support Engineer - Netbackup
Symantec - Springfield, OR

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About Us

Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.

In the Information Management Group, you will have the opportunity to work directly on data protection and archiving products using the latest disk, tape, de-duplication, archiving, indexing and virtual technologies. This group is devoted to changing the way organizations ensure successful backup, recovery and archiving of information and systems. If you would like to play a part in the success of market leading product teams such as NetBackup, PureDisk, Backup Exec, Backup Exec System Recovery and Enterprise Vault, then this group is for you!Responsibilities

Provide frontline telephone support to SYMANTEC NETBACKUP customers, typically an enterprise level customer from a large corporate account

Support the core of the product, its numerous features and extensions, as well as interaction with other Symantec products in heterogeneous environments. (Windows, Linux and UNIX)
Troubleshooting with the use of sophisticated tools.Analysis of logs, and coordination of all resources to resolve issues. Ongoing identification of issues. Documentation of solutions and publication of technical documents.Qualifications

2+ yrs experience supporting complex applications in Windows, UNIX and Linux environments.
Impeccable customer service skills with an emphasis on verbal and written communicatiions skills.
The ability to learn quickly and understand complex situations readily are requisite.

Solid understanding of TCP/IP networking is essential.

Storage area networking
Network attached storage
Backup and recovery applications
Tape drives and tape robots
Experinces in Hardware Appliances a major plus.

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