E-Commerce Customer Experience Associate
VMInnovations - Lincoln, NE

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About Us:
VMInnovations.com is a leader in online retailing with a proven record of success and sustained growth. While our company has competed in the world of e-commerce retail for only seven years, we have emerged as a leader in our retail categories, demonstrated by measures in both customer service and among our vendor community. Talk to us, check us out online and you'll see. Our achievements are a direct product of the dedication, work ethic and selfless team mentality demonstrated by everyone at VMInnovations.
Being a part of the VMInnovations team isn't just job, and is not for everyone. Due to the fast-paced nature of E-Commerce, our team must remain focused day in and day out. This unwavering effort is what keeps us ahead of our competition and ensures the best customer experience anywhere, period. With a small staff relative to our goals and expectations, we rely on our people to be proactive and continually improve, work to gain knowledge of the company as a whole, and learn how to take on higher levels of responsibility.
Check Us Out: http://www.vminnovations.com/content/AboutUs.html

About You:
Your core values include dedication, motivation, responsibility and accountability along with a desire to be a part of something Huge. These qualities must be your pillars as a person as you start out ready to hit the ground running. Individual Success in a Start-Up company requires day-to-day tenacity driven by a perspective of the future without limits. If a nine-to-five day and 40 hour week with the same repetitive tasks are what you are looking for, you'll quickly find you're in the wrong place. We believe in people who are excited about their role and the unique opportunities in a growing, innovative company. We'll work to support you and provide the training and tools necessary to be successful within our fast-paced world of online retailing. In return, we ask for your dedication and desire to take our team to the next level. And of course, you better believe we have a lot of fun in the process.

About the Position:
VMInnovations' most valuable asset is our 1.5 Million customers and their experience with VMInnovations.
Our Mission: Make everyone Love VMInnovations as much as we do.
We have assembled a team of problem solving, dedicated, and friendly people to take on this mission. This team involves themselves in every aspect of the Customer Experience to detect problems, analyze data, and implement solutions. Our team operates much differently than a traditional Customer Service Department. We do not believe in scripts, red tape, or monotony. This allows us to think creatively, develop relationships, and problem solve for each customer on an individual level.
Communicating with Customers is only one aspect of our team's job. Our team takes on many roles that larger companies may create new positions for. The CE Team is at the center of the order process which allows them to communicate with each department, suppliers, and customers. They are responsible for projects and tasks in Accounting, Marketing, Operations, and Account Management all relating to our Customer's Experience with VMInnovations.
This team is intended to be Dynamic and Diverse with a Passion for pleasing our Customers.

We Perfect the Customer Experience By:
  • Communicating with Customers via Phone, Email, and Website Instant Chat
  • Managing and Following up with Customer Feedback
  • Managing Daily Customer and Supplier Transactions
  • Utilize software tools, ongoing training, and your personal experience to monitor and address trends before they become problems
  • Collecting and Analyzing Customer and Operations Statistics
  • Focus on Methods to increase communication and order efficiency
  • Creating and Managing Product Question Database
  • Implementing new and creative ways to enhance our customer's experience with VMInnovations
The Workplace and Beyond:
As fast-moving and dedicated as we are both as individuals and as a team, VMInnovations also provides a fun and dynamic environment. Our office has a comfortable open floor plan that emphasizes communication and a team atmosphere. In addition to a place you are excited and proud to be at on a daily basis, we provide you with the tools of the trade, such as a new computer workstation with multi-screen interface.
In exchange for your ongoing growth and efforts, VMInnovations provides a competitive salary and unique benefits to take your skills and career to the next level. Those benefits include:
  • Group Health & Dental Insurance, individual and family plans available
  • Paid time off – sick leave & vacation
  • Casual dress and open relaxed environment
  • Regular company-funded special events and social activities – we know how to have fun!
  • Unique travel and time off opportunities after years of employment
Work Hard - Play Hard: http://www.youtube.com/watch?v=BKQRYhh-2mM
  • Employee and company bonus opportunities totaling around $2,900 a year
We offer multiple schedule options all based on 45 hours a week.
Salary Range is $30,000 - $45,000
Our wide Salary range allows us to align highly qualified applicant's compensation with their schedule, education, and experience.

Schedules Include:
Monday – Friday: 7:30 – 5:30 pm
Monday – Friday: 9:00am - 7:00 pm
Monday – Thursday: 12:00pm – 11:00pm & Sunday: 5:00pm – 10:00pm
Monday – Thursday: 11:00pm- 10:00pm & Sunday: 5:00pm – 10:00pm
Monday, Tuesday, Friday: 7:30am- 6:30pm Saturday: 10:00am – 3:00pm & Sunday: 12:00pm- 7:00pm

About this company
VMInnovations is One Team, determined to shape the future of online shopping. Established in 2006, VMInnovations boasts a 60% growth rate...