Director of Operations National Harmony Mem Park
Stewart Enterprises - Landover, MD

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Note to current employees only regarding the application deadline is 1/23/13-1/31/13

Duties & Responsibilities

Direct work duties of the cemetery maintenance staff.

Ensure the accuracy and correctness of all burial/entombment services.& Ensure timely completion and delivery for each facility of all adminstrative paperwork required by the region, division, and company. This includes but is not limited to processing of contracts, daily sales reports, daily cash journals, bank deposits, interment records, customer files, VT''s, customer deeds, insurance logs, accounts payable, payroll submittals, merchandise delivery reports, accommodations report, inventory counts, and other required paperwork not specifically listed.

Ensure error rates are reduced through monitoring error reports, providing appropriate training and establishing guidelines.

Assist with developing, implementing and constantly reviewing standardized operating procedures for all components. Provide adequate training to employees on these procedures.

Ensure adequate staffing at each operation as necessary. Ensure completion of new hire paperwork on a timely basis by field operations.

Ensure the financial success of each location in your area by monitoring and managing financial performance related to labor and expenses. Utilize reporting and budgetary tools for financial analysis addressing financial issues and developing immediate, workable solutions.

Formulate and execute effective business plans which address the major issues affecting the success and growth of each location in your area.

Ensure compliance with all federal and state regulatory agencies as well as all company directed safety, compliance, and procedural policies. Ensure timely filing of all facility safety inspection reports and conduct monthly safety meetings. Ensure completion of incident reports within allotted timeframes.

Immediately respond to all customer or employee issues and complaints. Provide to the Regional Executive Team a written report of the issue/complaint as well as actions taken in response to the complaint.

Review and evaluate all employees on a minimum of a bi- annual basis. Maintain proper documentation for your reviews. Provide mentoring for employees to develop and grow within the company.

Review and evaluate inventory levels.

Maintain physical appearance of locations.

Develop market share.

Develop and maintain do not call list.

Ensure compliance to all internal controls.

Ensure that coding of bills is accurate, on time and approved by Director of Operations.

Ensure the proper establishment of arrangement/presentation rooms inclduing physical structure of the room as well as merchandising of regionally approved products and services.

Ensure proper merchadnising/ordering of products from approved vendors.

Provide guidance and support to location management.

Manage all inventories including property, merchandise and comsumables. This includes reviewing quarterly inventory counts and ensuring counts are provided to SSC as required.

Ensure the integrity of all physical plants and company owned real property assets.

Work to promote success as measured by customer staisfaction, employee satisfaction and financial performance.

Assist in the development and implementation of effective advertising campaigns within budget to promote business growth.

Development and implementation of After-Care/Continuous- Care services and events to aid in promoting customer satisfaction and call growth.

Implement and manage all company internal control policies and procedures.

Maintain all equipment and personal property assets in good working order.

Budget, review, recommend and implement all capital expenditures.

Other tasks as required.

Qualifications, Experience & Physical Requirements

High School Diploma required; College Degree preferred.

Five years experience in the funeral/cemetery or a similar industry, with at least two years of multi-location management experience.

Proven experience in growing market share.

Excellent Business Skills including a complete understanding of financial processes, budgeting and financial analysis.

Excellent Communications Skills.

Excellent Organizational Skills.

Must be willing to travel away from home occasionally for regional meetings/training.

Necessary Major Life Activities
Hearing, seeing, speaking, sitting, standing, walking

This position has been approved for applicable relocation benefits.

This position requires driving.

Required Skills

Required Experience

About this company
35 reviews
O death! Where is thy sting? Nowhere, if Stewart Enterprises has anything to do with it. The #2 provider of funeral services in North...