Administrative Salary Range C43 with a starting salary between $57,801-$75,142 (mid-point), depending on qualifications and experience.
Madison College provides a generous benefits package. Newly hired Administrators serve a two year probationary period.
Organizational Function and Responsibilities:
This position is responsible for maintaining operational standards of excellence for the college’s primary Admissions Intake Advising area. This includes, developing and monitoring service delivery standards and through measurement and results; assuring flexible, responsive and high quality service to all students, staff and community members; planning, organizing, staffing, directing and evaluating all personnel and programs of Intake Advising services.
This position also provides strategic direction and planning for advising delivery systems and support technologies needed to accommodate an ever-changing student population. This includes working with Student Development Center administration and academic retention advisors to coordinate, enhance, and integrate their functions within the Intake Advising area and student experience; Working with Schools and Programs on application and yield goals; Serving as the college’s principal representative, spokesperson and resource and working with the Marketing Department to develop marketing material and publicize programs and events to the campus and outside community.
This position reports to the Director of Enrollment Services.
The following duties are typically expected of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
1. Serves as a thought leader on innovation and ensures student service areas of the Enrollment Center meet or exceed industry standards. Ensures a positive student experience through key student contact points (phone, in person and web/social media).
2. Directly supervises Admissions Intake Advising and Student Peer Mentor staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, coaching, and disciplining employees; addressing complaints and suggestions and resolving problems. Ensures that a diverse workforce is hired, trained and provided opportunities for professional development through appropriate and timely assessment processes.
3. Creates an environment where the team works collaboratively to achieve outcomes. Manages team development through quality assurance monitoring, training, cross training and investing in knowledge training. Accomplishes service outcomes by communicating job and process expectations; planning and monitoring and appraising results; coordinating and implementing systems, policies and procedures. Ensures that objectives are reached by resolving conflicts and facilitating changes in structure of staff, and providing swift response to service problems or opportunities.
4. Develops and monitors advising and service delivery performance standards for student contact areas. Tracks, reports and interprets major metrics of activities including volume levels, response times and satisfaction measures — to drive workload allocation and management decisions.
5. Provides insight into gaps in service and provides recommendations for technology and/or business process changes. Coordinates the selection, implementation and coordination of district-wide technology systems that supports student services.
6. Researches and compares industry best practices to our current practices and makes recommendations for changes or enhancements.
7. Ensures compliance with Federal, State and Local laws, regulations, codes, and/or standards.
8. Develops and implements project plans; troubleshoots project plans and implements solutions; evaluates program and project performance.
9. Plans and develops strategies for service areas that support the college’s enrollment and yield goals.
10. Builds effective relationships with diverse customer student base (students, potential students, vendors, parents of students, or community members at-large). Provides direct support to staff and students for escalated student matters. Creates effective communication programs to include calling, letter, text, email and social media campaigns.
11. Communicates with cross-functional groups (Marketing, Retention Advising, Counseling, Academic Centers, Student Life, etc) to share customer issues and suggest possible improvements.
12. Achieves financial objectives by forecasting requirements; assisting with the preparation of the budget; and manages expenditures.
13. Acquires needed services by negotiating contracts.
14. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state of the art practices; participating in professional societies.
15. Backs up other Managers and assists them as needed.
Knowledge, Skills, and Abilities
• Managerial principles;
• NACADA standards;
• FERPA ;
• Program development, planning, and administration principles and practices and techniques;
• Policy and procedure development practices;
• Budgeting principles.
• Managing administrative programs and making program-wide decisions;
• Planning, coordinating, and implementing program components and activities;
• Researching, analyzing, and applying relevant information to the development of program processes and programs;
• Analyzing processes and making recommendations for improvement;
• Interpreting and applying applicable laws, rules, and regulations;
• Ensuring compliance with applicable internal and/or external program requirements;
• Developing, monitoring and maintaining administrative program budgets;
• Communicating (orally and in writing) information, data, and opinions to inform, influence, and/or persuade a wide variety of individuals and audiences.
• Developing and implementing short and long-term plans and programs.
• Applying and adapting practices, technology and techniques to the special requirements of the Enrollment Center and district through the direction of senior leadership.
• Establishing and maintaining effective relationships with other management staff, employees, and the general public.
• Presenting facts and recommendations effectively in oral and written formats.
1. Bachelor’s degree from an accredited college or university in Education, Management or a field related to area of assignment.
2. Five years (10,000 hours) of work experience in a front line/customer contact professional service or business process oriented role, two years (4000 hours) of which must have been in a management or lead position with experience supervising professional staff.
Special Instructions to Applicants:
A completed application consists of the above stated required documents and typed responses to the following questions. Failure to submit all materials will result in disqualification.
Please attach your answers as a Word document. Limit your answers to no more than 4 pages total for all questions.
1. Describe Intake Advising services in higher education. What are the students’ expectations, what are the challenges and what would be the desired outcomes? Outline an approach to meet the ideal student experience.
2. Describe your specific experience and management style leading and developing large, high performing teams. What were your accomplishments and those of your team members?
3. Describe a communications project you have led from concept to completion. What was your role, what were the challenges, and what were the outcomes?
4. Describe your knowledge of the Wisconsin Technical College System, the district we serve and students that come to school at Madison College. What are some of the unique challenges we face in serving a diverse audience? What are some possible solutions from this unit in meeting those challenges?
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