Patient Services Representative
InSight Health Corporation - Columbus, OH

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Insight Imaging is a leading provider of radiology services, with more than 150 fixed imaging facilities and mobile units located in over 30 states. We offer a full continuum of diagnostic imaging services that complement existing community healthcare resources and focus on the specific needs of each distinct medical community. The culture is informal, has a strong field presence and encourages a balance of teamwork, individuality and a strong focus on patient care. The pay is competitive, the benefits excellent and the work meaningful and rewarding.

Seeking a Passionate Customer Service Rep for our Diagnostic Imaging Facility. Under general supervision perform a variety of customer service and clerical support tasks. Demonstrate InSight’s Patients First customer service principals to every patient and customer.

Examples of Essential Functions:
  • Address patients/referring physician offices in a professional and friendly manner, using SUPERIOR customer service techniques
  • Handle telephone calls in a professional and friendly manner with patients, physicians’ offices, and all other parties calling the facility.
  • Provide, assist or specialize with appointment scheduling functions.
  • Make patient appointment confirmation calls including notification of any patient owed fees. May provide procedure preparation information to the patient.
  • Perform patient eligibility check with insurance companies.
  • Obtain procedure authorizations/precertifications from insurance companies.
  • Gather and/or assist patients with registration information including processing patient paperwork as required.
  • Insure accurate data entry into the information system. Data can include demographic, billing data and patient payment information.
  • Follow company collection and cash control policies by informing patients of their financial obligations and collecting payment at time of service and controlling cash.
  • Adhere to company dress and appearance requirements.
  • Maintain a neat and clean environment in the patient reception area, lobby and patient restroom.

    Candidates must have:
  • A high school diploma or equivalent.
  • Basic knowledge of telephone communication skills.
  • Minimum 1 year of previous experience in a customer service

  • Associate degree in healthcare or other related field.
  • Previous experience in a medical setting as a patient service role.
  • Read, interpret, communicate and understand a second language where applicable.

  • Customer service principles and techniques.
  • Multi-tasking skills.
  • Schedule, organize and complete work in accordance with deadlines and time constraints.
  • Communicate effectively with all internal and external customers.
  • Understand the confidentiality of patient records.
  • Knowledge of basic medical terminology and Microsoft Office programs (word, outlook and excel).
  • Ability to read / interpret insurance plan coverage and type at a rate of 50 wpm. To ensure that we continue to hire competent, ethical and trustworthy individuals, all candidates must successfully complete a thorough background investigation prior to beginning employment with INSIGHT IMAGING.

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