Application Administrator (eCommerce)
Ferguson Enterprises, Inc. - Newport News, VA

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Responsibilities
Overall Job Objective : Responsible for administering and maintaining specified N-tier applications within Ferguson's technical environment to include installation, configuration, monitoring, planning, troubleshooting, and issue resolution.
  • Administer N-tier third-party application(s)

  • Ensure the quality and delivery of application operations supporting the business in accordance with agreed upon standards

  • Perform Capacity Planning to ensure appropriate storage and/or processing capability for the specified applications to support present and future initiatives

  • Provide level 3 technical support to include proactive and reactive incident resolution

  • Perform proactive review of applications and systems performance metrics and alerts to ensure event correlation and trend analysis are performed on a regular basis

  • Collaborate with Systems Administrators to troubleshoot hardware and OS-level issues on all platforms to include RedHat/Oracle Linux and Windows Server 2003/2008

  • Collaborate with WAN to troubleshoot networking issues

  • Work closely with Problem Manager to understand recurring incidents impacting user population, help identify root cause, and resolve problems

  • Ensure knowledge database is populated with resolutions, workarounds, known issues

  • Review system logs to identify signs of potential problems

  • Execute software or system releases as requested

  • Establish and maintain users in regard to their files, rights, and account restrictions

  • Stay current on technologies affecting current systems infrastructure issues

  • Respond to requests for configuration changes

  • Resolve performance issues

Qualifications

  • Minimum of 3+ years systems administration experience

  • Strong organizational skills

  • Excellent customer service skills and service orientation

  • Ability to communicate effectively to both technical and non-technical audiences in written and non-written formats

  • Ability to work collaboratively in a team environment

  • Manage multiple tasks

  • Detail oriented

  • Ability to work independently and solve problems

  • Ability to understand and create infrastructure diagrams

  • Thorough understanding of Windows Server OS

  • Ability to manage a Windows Server 2008 Domain

  • Thorough understanding of networking connectivity and load balancing

  • Experience or familiarity with application deployments through change management

  • Experience or familiarity with IIS, HTML, Java and Jboss

  • Thorough understanding and experience with RedHat/Oracle Linux

  • Experience writing SQL queries and scripts

  • Endeca Search and Oracle ATG Web Commerce a plus

Ferguson Enterprises, Inc. - 11 months ago - save job - block
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About this company
174 reviews
Ferguson is a diverse wholesale distributor with operations spanning multiple business groups. The company is ranked by trade publications...