Support the Office of Student Accounts
DUTIES & RESPONSIBILITIES:
Assist with both in person and phone customer service at the front desk, to include answering questions, printing billing statements upon request, dispensing work study and refund checks to students, and all manner of regular inquiries that are directed to our office via phone and office visit.
File and scan office reports daily.
Keep office’s files and shared surfaces orderly.
Scan previous years’ reports onto server, to assist with our ability to shred old paperwork.
Assist the Associate Director in day to day activities and special projects as assigned, including but not limited to: posting collection payments and commissions; researching collection accounts and updating the applicable spreadsheet; assisting with late change of grade research; noting deposit dates and amounts for G2 and G1 lockbox deposits on the applicable spreadsheet; research housing reports.
Answer overflow from office email account as forwarded by Associate Director.
Assist the head cashier in accepting payments and posting credit/debit payments, and copying checks sent to lockbox.
Fill in for head cashier on lunch, breaks and vacations/sick days.
Apply payment plans and fees onto accounts as directed.
Release department holds on accounts based on report provided showing resolved balances.
Input notation for future reference on individual accounts in the system, including the following:
- Change of Status/ Name change
- Change of billing address
- Interruptions of Studies
- Departmental and internal scholarships
- Collections letters
High School diploma required.
Knowledge of Excel and Word a plus.
Poised, calm and professional demeanor.
Flexibility and willingness to work overtime as office needs dictate.