The Company operates 24 hours a day and 7 days a week, so operational
demands require variations in shift days, starting and ending times,
and hours worked in a week.
The Lead Laundry Attendant is
responsible for daily supervision of the laundry staff, quality
service, guest satisfaction and safety. Oversees laundry services in
safe and efficient compliance with policies and procedures, brand
standards, and federal, state and local regulations. Promptly reports
emergencies, accidents, injuries, missing articles, damage,
engineering items and safety hazards to management. Reports any
deviations from policies, procedures, brand standards and regulations
Complies with all guest service basics
such as uniforms, name tags and proper guest greeting. Knowledgeable
on hotel facilities and services to assist guests as appropriate.
Ensures all communication containing Company, hotel, brand and guest
information is consistent with privacy policies, practices and
regulations. Impresses guests with quality and timely service in a
pleasant and friendly manner
High school education plus
schooling in hospitality management or related
years of related experience.
F amiliarity with hospitality
industry practices preferred.
A bility to
effectively and efficiently lead staff, daily operations and
resolve operational problems in compliance with policies and
procedures. motivate, and train staff . Knowledge of laundry
and housekeeping principles and practices along with p roper use of cleaning equipment and
to timely compile facts/figures, identify, investigate and resolve
matters. Attention to
details, good organizational skills and efficient time
management. Ability to follow an appropriate
course of action based on policies and procedures. Ability to operate a
computer, phone and other office equipment.
consistent professional leadership with effective listening and
Ability to work in a fast paced environment, sometimes under
pressure, while s imultaneously
handling competing and changing priorities.
Omni Hotels - 2 years ago
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