Lead Laundry Attendant
Omni Hotels - Providence, RI

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The Company operates 24 hours a day and 7 days a week, so operational

demands require variations in shift days, starting and ending times,

and hours worked in a week.

The Lead Laundry Attendant is

responsible for daily supervision of the laundry staff, quality

service, guest satisfaction and safety. Oversees laundry services in

safe and efficient compliance with policies and procedures, brand

standards, and federal, state and local regulations. Promptly reports

emergencies, accidents, injuries, missing articles, damage,

engineering items and safety hazards to management. Reports any

deviations from policies, procedures, brand standards and regulations

to management.

Complies with all guest service basics

such as uniforms, name tags and proper guest greeting. Knowledgeable

on hotel facilities and services to assist guests as appropriate.

Ensures all communication containing Company, hotel, brand and guest

information is consistent with privacy policies, practices and

regulations. Impresses guests with quality and timely service in a

pleasant and friendly manner

Requirements:
High school education plus
schooling in hospitality management or related
experience. Two
or more
years of related experience.
F amiliarity with hospitality
industry practices preferred.

A bility to
effectively and efficiently lead staff, daily operations and
resolve operational problems in compliance with policies and
procedures. motivate, and train staff . Knowledge of laundry
and housekeeping principles and practices along with p roper use of cleaning equipment and
supplies. Ability
to timely compile facts/figures, identify, investigate and resolve
matters. Attention to
details, good organizational skills and efficient time
management. Ability to follow an appropriate
course of action based on policies and procedures. Ability to operate a
computer, phone and other office equipment.

Display
consistent professional leadership with effective listening and
communication skills.
Ability to work in a fast paced environment, sometimes under
pressure, while s imultaneously
handling competing and changing priorities.

Omni Hotels - 2 years ago - save job - copy to clipboard
About this company
154 reviews
Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business...