A Premium Office Manager is responsible for the daily management and performance of a Premium H&R Block tax office, serving as the front-line manager responsible for office growth, leadership and development. Owns the implementation of the office-level operating/business development plan, and office growth targets. Ensures implementation of policies and procedures to increase effectiveness and efficiency of the tax office. Responsible for ensuring outstanding client service is maintained through demonstrated tax expertise, including ability to handle complex tax returns requiring advanced tax knowledge, while meeting or exceeding the office goals. Responsible for all office operations, local marketing, staffing, and customer service. Responsible for supervision of all tax office associates and for coaching associates to get desired results to improve the client experience and achieve client retention targets.
High school diploma or equivalent.
Prior to employment in this position, must have completed the H&R Block Income Tax Course or equivalent and passed the examination with a grade of 80% or better.
Good verbal and written communication skills and effectively communicates in person.
Good decision?making skills and the ability to function well under stress.
Able to exercise independent judgment with minimal supervision.
Possess administrative and organizational skills sufficient to plan and manage day-to-day office operations.
Demonstrated aptitude for business plan execution and desire to grow the business.
Interpersonal and client orientation skills focused on actively seeking to understand and meet client needs.
Must possess or demonstrate supervisory skills sufficient to guide associates, as well as demonstrate core leadership behaviors to grow and develop associates.
Understanding and previous use of a Windows-based computer system.
H&R Block - 15 months ago